Human Resource Data Analysis

Shanae Jenkins

876-***-**** / 876-***-**** Kingston 2 **************@*****.***

Professional Value Proposition

Business Administrative Professional with a proven record of exceptional service delivery in the public and private sectors, across multiple industries. Enterprising, agile, and adept at data analysis for the purpose of informed decision-making. Advanced knowledge in Human Resource Development and Psychology will be leveraged to support your internal stakeholders and create a deeper understanding of how best to maximize customer value. A collaborative team player, eager to champion your products, services, and business development goals to further strengthen your brand, and create sustainable profitability. Skills & Competencies

Agile learner

Customer advocacy

Strong leadership skills

Market research and data analysis

Effective oral and written communicator

Emotionally intelligent

Excellent interpersonal skills

Time management and task prioritization

Analytical thinker with proven problem-solving skills

Proficient with Microsoft Word, Excel, and PowerPoint Education & Professional Development

Master of Science, Human Resource Development The University of the West Indies, Mona August 2022 Achievements: HRD Prize for Consultancy in Organization Research (2022) & The Gordon Draper Prize in HRD (2022) Bachelor of Science, Psychology (Major), Criminology (Minor) The University of the West Indies, Mona August 2020 Achievement: Dean’s List (2017 – 2019)

Payroll, Staff Benefits and Statutory Deductions The University of the Commonwealth Caribbean August 2024 Supervisory Management The University of the West Indies, Mona February 2024 Introduction to Digital Marketing iCreate Institute July 2020 Work Experience

Executive Assistant Quality Networks Co-operative Limited March 2023 – Present

Contribute to the strategic planning process and help develop the cascaded strategic plan, balanced scorecard, and budget.

Develop and update individual job accountabilities and performance targets aligned with the strategic plan and balanced scorecard.

Create an individual development plan in consultation with the CEO after performance review.

Provide administrative and secretarial support to the CEO, Board of Directors, and ma Coordinate the renewal of software and hardware licenses, insurance, maintenance and support contracts, for QNET and JCCUL.

Coordinate the activities for the IT Capital Expenditure budget for QNET and JCCUL management team.

Take minutes of meetings, process correspondences, and file documents.

Monitor the CEO's workday by managing their diary, scheduling meetings, and managing incoming and outgoing documents.

Prepare various reports, proposals, presentations, accounting statements, etc., using appropriate software.

Coordinate the strategic planning process and assist with the preparation of the organization's budget.

Liaise with various internal and external stakeholders, including vendors, board members, and AGMs.

Contribute to the preparation of the monthly performance report in the Balanced Scorecard format and attend the monthly Office of the CEO team meeting to discuss performance. Business Administrator Kingston Wharves Limited September 2022 – February 2023

Deliver support to the Director of Terminal Operations

Oversee the day-to-day administrative activities of the Terminal Operations Division including coordinating, preparing and distributing all correspondence in and out of the Director of Terminal Operations’ office

Liaise on behalf of the Director of Terminal Operations internally/externally.

Conduct research and prepare reports, presentations and proposals

Assisted with analysis and development of proposals and business cases for the division

Monitor the progress of projects and other initiatives being undertaken by the division.

Oversee the coordination of meetings, organization, reconstruction and design of office spaces and other events for the Terminal Operations Division.

Record minutes of meetings, develop action plans and monitor action plans until completely executed

Manage the procurement, inventory and distribution of all supplies utilized by the division. Client Service Representative Kingston Wharves Limited October 2021 – September 2022

Deliver exceptional service by welcoming customers and attending to their business needs courteously and efficiently

Identify and promptly resolve customer queries and issues, including payment-related matters

Provide customers with detailed information on the services offered and identify those which meet their unique needs

Perform system data entry, creating an error-free repository of information for use by the organization

Support business operations through the timely processing of dock receipts, orders, invoices, and reconciliations

Assist with the opening and maintenance of customer accounts, ensuring that the required information is accurately captured and kept up to date

Warehouse Associate Kingston Wharves Limited July – August 2019

Performed administrative duties to enable the smooth flow of daily operations

Assisted with payroll processing, facilitating the timely payment of salaries

Compiled reports for review and adoption by the leadership team, to guide decision-making

Located goods in the warehouse and ensured they were delivered to the correct consignee

Assisted with warehouse operations such as identifying and resolving discrepancies, tallying, stowing, issuance of pick tickets, and assigning gate passes to visitors

Teacher’s Assistant YMCA, Kingston June 2019

Provided support with the administration of tests and class assignments, and timely marking of test papers

Constructed teaching aids such as charts and posters to enhance the students’ learning experience

Instilled accountability in the students by taking disciplinary action when necessary Data Entry Clerk Criminal Records Office July – August 2018

Processed submissions from customers including scanning, editing, updating, and uploading pictures and applications in the proprietary software for further internal processing Data Collector HOPE Caribbean Company Limited June – July 2018

Administered surveys from which the data collected was analyzed to gain key insight and business intelligence Administrative Assistant Rockfort HEART Academy June 2018

Served effectively as the first point of contact for the organization

Oversaw the seamless execution of meetings and performed secretarial duties

Co-ordinated and maintained official records and minutes of meetings held for access by authorized personnel Personal Development

Data Collection & Analysis The University of the West Indies, Mona October – November 2019 Served as a Community Health Aide at the University’s on-site Health Centre, conducting interviews and gathering data on patients who might have exhibited depressive symptoms. Volunteerism Jamaica Council for Persons with Disabilities, Guidance & Training Centre, Paradise Street March 2019 Hosted a treat for the staff and students, engaging them in fun-filled interactive activities. Volunteerism Bellevue Hospital December 2018

Hosted a treat for the patients with entertaining and interactive activities. Outreach Bustamante Hospital for Children December 2011 – December 2016 Interacted with the children, held devotion, read stories, fed, and bathed them. Assisted with planning and decorating the venue for the Christmas concert held for the patients. Volunteerism Windward Road Health Centre December 2010 Screened patients and visitors to the Centre and assisted the Receptionist with other duties.

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