Customer Relations Shared Services
Resume:
AMY FITZWATER
SUMMARY
Dedicated Senior Shared Services Specialist with 20 years experience driving customer satisfaction and operational efficiency. Skilled in conducting comprehensive training, resolving complex issues, and nurturing strong client relationships. Adaptable and committed to delivering tailored solutions and exceptional service while managing customer relations with a proactive and friendly approach. Able to engage with customers to uncover individual needs and provide timely follow-up, contributing to a positive impact on business performance.
Experience
February 2003 – July 2023
Senior Shared Services Associate Assurant Solutions
Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
Increased customer satisfaction by resolving complex issues and always providing exceptional service.
Worked varied hours to meet seasonal and business needs.
Created solutions for customers to satisfy specific needs.
Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Engaged in friendly conversation with customers to better uncover individual needs.
Managed customer relations through communication and helpful interactions.
Resolved problems and provided exceptional service.
Paid attention to details while completing assignments.
Adaptable and proficient in learning new concepts quickly and efficiently.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Learned and adapted quickly to new software applications.
Proven ability to learn quickly and adapt to new situations.
Managed time efficiently in order to complete all tasks within deadlines.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Catholic Central High School
Skills
Management support
Product knowledge
Customer service
Exceeding customer expectations
Leadership qualities
Reliable and responsible
Computer skills
Adaptable and flexible
Decision making
MS Office
Organization
Data entry
Research abilities
Courteous and professional
Contact
Springfield, OH
******@*****.***
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