Customer Service Clinical Administrator
Resume:
Katrina Youngquist
Clinical Administrator/customer service
Frazeysburg, OH 43822
*******.**********@*****.***
I am results driven professional with strong customer skills, working great in a team or individual environment.
Authorized to work in the US for any employer
Work Experience
Clinical Administrator
Education Affiliates-Westerville, OH
September 2021 to Present
Create class schedules for clinical, labs and Sims for nurse if students. Make sure they have all their vaccinations needed to attend clinical sites. Work with Ohio Health, Licking Memorial, Select and different nursing homes to place students for clinical.
Cheer Director
Licking Height Youth Sports League-Pataskala, OH
March 2015 to Present
Manage the youth cheer, there is 6 to 8 teams with up to 120 girls from grade 1st to 6th. Choosing the coaches and giving them their resources that they will need for the season, communicating with all the girls and the coaches. Informing the parents of what is going to happen next. Ordering uniforms, pomp oms, scheduling tumbling and time for them to compete. At the end of the season there is a cheer expo that I put together for all the girls in the Licking County and surrounding area to show off their dance they worked on during the season.
Assist Financial Advisor
Morgan Stanley-Columbus, OH
November 2015 to September 2021
with any tech issues they have within the firm systems. Assist with creating different types of marketing material, and locating different materials they want to send out to their clients. Customer Service Representative
Health Choice One-Worthington, OH
October 2014 to January 2015
Responsible for assisting clients with receiving information on the needs of their insurance needs, once obtained what they need, put them in contact with a licensed agent. Collector
GC Service-Columbus, OH
April 2014 to October 2014
Collect for the department of education, call and search for clients that have defaulted on their student loans. To assist with helping the client set up a payment plan. Senior Loan Processor
J.P. Morgan Chase-Columbus, OH
April 2012 to September 2013
Maintain outstanding customer service while processing mortgage loans. Be able to track my records accurately and timely completing all loan validation and verifications. Call to set up the closing and follow up with the client after the closing and go over anything they might have questions about. Personal Banker/CRS II
First Merit bank-Columbus, OH
July 2008 to March 2012
Assist customers with opening/closing accounts, applying for credit cards, and making sure that all their mortgage needs are met. Make sure that all of customers are satisfied but managing their needs and follow up.
Build-A-Bear Workshop-Columbus, OH
October 2001 to December 2007
Assist guest with creating their very best friend, with creating the best customer service possible. Education
Human Resources Management
Mount Vernon Nazarene University
2015 to Present
Associate in Business Management in Business Management Central Ohio Technical College
2006 to 2008
High school diploma or GED
Skills
• Excel (10+ years)
• Microsoft office (10+ years)
• MS OFFICE (10+ years)
• Outlook (10+ years)
• PowerPoint (6 years)
• Data Entry
• Scheduling (1 year)
• Filing (10+ years)
• Receptionist (10+ years)
• Cheerleading (10+ years)
• Banking (5 years)
• Business Development
• Sports Coaching
• Google Suite (3 years)
• Administrative Experience (3 years)
• Interviewing
• Fundraising (8 years)
• Communication skills
• Google Docs
Languages
• American sign language - Fluent
Certifications and Licenses
BLS Certification
CPR Certification
Additional Information
Skills
• Microsoft office- Word, Excel, PowerPoint and Outlook
• Google Suites- Sheets, Teams, Gmail, Meets, Docs, and Drive
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