Customer Service Care

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Salary:

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November 11, 2024

CUSTOMER CARE

Accomplished team player and customer service professional. High performer who consistently meets

and exceeds targets for accuracy, proficiency and adherence. Positive attitude with well-developed

interpersonal and communication skills. Problem-solver who resolves escalated service issues quickly

and effectively. Strong multi-tasking ability with excellent attention to detail.

PROFESSIONAL EXPERIENCE

COMPLAINTS AND GRIEVANCES REP II, DentaQuest, Milwaukee, WI April 2018 - Present

Investigate and resolve member appeals and complaints in accordance with State and/or Plan guidelines.

e Document all complaints/grievances/appeals in department tracking system.

¢ Monitor shared mailboxes and department e-mails to ensure cases are properly entered into department tracking

system, and that requests are acknowledged and resolved timely and accurately.

Customer Service Representative, US Cellular, Milwaukee, WI Oct 2016- April 2018

e Provided great customer service support for inbound customer calls

e Researched and resolved a wide variety of customer concerns in a timely manner

¢ Trouble shoot first level wireless technical issues

e Demonstrated openness and flexibility in adapting to the needs of individual callers and team

CAPTIONING ASSISTANT, Cap Tel, Milwaukee, WI Oct 2013 - Oct 2016

e Actively listened to customers phone conversations in real time and provided captions for those calls

e¢ Monitored technical issues on calls and reported them to the appropriate leadership staff

DievTary AIDE, Lakeside Terrace Health and Rehab, Milwaukee, WI Aug 2011 - Oct 2013

e Guided guests through the dining rooms and provided needed assistance

e Effectively communicated with kitchen staff regarding allergies, dietary and other special needs

e Followed food safety procedures according to company policies and health and sanitation regulations

EDUCATION

New School for Community Service - Diploma