Customer Service Operations Manager

Jessica Howe

* ******* ****, *********** ** *****

908-***-**** *********@*****.***

EDUCATION

Bachelor of Science: Chemistry GPA 3.96/4.0 05/2016

Monmouth University – West Long Branch, NJ

Dean’s List 2014-2016 Summa Cum Laude

Coursework: Analytical Chemistry, Physical Chemistry, Instrumental Analysis, Biochemistry, Advanced Inorganic Chemistry, Organic Chemistry I & II, Physics with Calculus I & II

Associate of Science: Math and Science GPA 3.99/4.0 05/2014

Brookdale Community College - Lincroft, NJ

Dean’s List 2012-2014

Skills:

Computer: Proficient in Microsoft Office tools, including Word, Excel and PowerPoint

Lab: General Chemistry Methods, Basis Lab Procedures, Laboratory Documentation, Compound Purification, Electron Microscopy, Gel Electrophoresis, Karl-Fischer Titration, Differential Scanning Calorimetry, HPLC, GC, IR, FTIR, NMR, LCMS, UV

Research Project

Selected for a two year Physical and Computational Chemistry research project at Monmouth University. Research included studying electronic excitations in the solvatochromic dye in solvents of varying polarity. Research included testing and experimenting, documenting results, presenting findings, and attending conferences.

WORK HISTORY

Pharmacy Operations Manager

Walgreens - Howell, NJ

Responsible for supervising pharmacy technicians, resolving customers complaints and answering non-clinical questions. Exercises independent judgment to delegate, direct and assign work to technicians. Ensures tasks are completed on-time and holds others accountable for efficient workflow. In charge of new process roll out. Assists in analyzing and seeking to improve pharmacy financials, operational quality and customer service.

Senior Certified Pharmaceutical Technician

Walgreens - Howell, NJ 01/2017 – 15/2021

Responsible for pharmacy staff scheduling, employee training, ordering pharmacy supplies, overseeing stock inventory, maintaining current knowledge of pharmaceutical best practices and standards, in addition to the responsibilities of a Certified Pharmaceutical Technician.

Certified Pharmaceutical Technician

Walgreens - Howell, NJ 07/2015 – 01/2017

Follow instructions given by doctors to their patients, provide customer service, contact doctors and insurance providers, assists the pharmacist on day-to-day operations, and uphold state and federal pharmaceutical regulations.

ACHIEVEMENTS

Pharmacy Technician Certification Board (PTCB)

New Jersey State Board of Pharmacy Certification

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