Customer Service Work-From-Home

Summary

Compassionate and detail-oriented professional with a robust background as a Certified Nursing Assistant and in customer service, now seeking a work-from-home customer service role. Demonstrated expertise in providing exceptional care to seniors, coupled with strong communication and problem-solving skills gained from extensive customer service experience. Proven ability to handle a diverse range of client needs with empathy and efficiency, and adept at using various communication tools and technologies. Committed to delivering outstanding service remotely, leveraging a strong work ethic and ability to manage tasks independently in a virtual environment. Proven track record of providing reliable and efficient service Valued team member with a high level of integrity and honesty who keeps the store running smoothly. Proven track record of maintaining efficient office operations Maintain a compassionate and positive attitude and a friendly and welcoming demeanor during customer interactions

Friendly, outgoing guest service agent with 5 years of experience providing superior customer service Skills

Communication Skills, Organizational Skills, Administrative Experience, Customer Service, Microsoft Powerpoint, Microsoft Excel, Microsoft Office, Computer Skills, Literacy Education, bilingual Experience

CNA - Certified Nursing Assistant

HOME CCENO • Dallas, GA

01/2022 - Present

Assist with Daily Living Activities: Help patients with personal hygiene, dressing, grooming, and mobility. Monitor Vital Signs: Regularly check and record patients’ blood pressure, temperature, pulse, and respiration rates.

Provide Emotional Support: Offer companionship and emotional support to patients, ensuring their comfort and well-being.

Administer Medications: Assist with medication administration as directed by healthcare professionals. Document Patient Information: Accurately maintain and update patient records, including health status and care provided.

Support Healthcare Team: Collaborate with nurses and doctors to implement and adjust patient care plans. Reduced complaints by 33%

Customer Service Technician

Publix supermarkets • Dallas, GA

12/2020 - 08/2022

Maintained comprehensive knowledge of company policies and procedures Researched and responded to difficult questions in person and with customers, increasing productivity Performed secretarial duties in a timely manner, quickly improving customer response time and improving employee morale

Actively participated in company meetings and meetings with clients Assistant Store Manager

Krystal • Dallas, GA

01/2019 - 11/2021

Provided administrative support

Temilade Badmus

************@*****.***

678-***-****

Dallas, GA

Managed and maintained a scheduling database archiving and data management for the company Managed the inventory and purchasing of over $10k per month Education

Magnetic resonance imaging

Boise State University • Idaho, OH

12/2026

Bachelors in science

Kennesaw State University • Dallas, GA

05/2025

Currently completing courses in computer science, robotics, and statistics Phlebotomy

Georgia school of phlebotomy • Dallas, GA

07/2024

Graduated 3.7+ GPA

Licensed phlebotomist

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