Customer Service Administrative Assistant

KIMBERLY J. JOHNSON

*** ********* ******* **., *********, GA 30648 · 706-***-****

************@*****.***

EXPERIENCE

August, 2023 – Present

CUSTODIAN, OGLETHORPE COUNTY MIDDLE SCHOOL

Various janitorial functions including dusting, glass cleaning, vacuuming, sweeping, mopping, and buffing floors, restroom cleaning, trash removal with attention to detail and quality; maintain inventory of cleaning supplies and equipment; follow safety protocols; ensure restrooms are cleaned, sanitized, and restocked; notify management of repairs needed; maintain the overall appearance of the building.

February, 2021 – December, 2022

BILLING SPECIALIST, SMITH DENTAL CARE OF ATHENS

Reconcile accounts; answer patient questions; post payments and process refunds; work declined payments and turn them over to collections.

January, 2019 – August, 2020

DISPATCHER, FREIGHT 48 LOGISTICS

Answer multi-line telephone system; post loads on landstar board, prepare daily and weekly reports for owner and shipping sites; dispatch truck drivers, talk to customers and give updates on shipments; prepare manifests for border crossing; schedule delivery and pickup appointments.

September, 2017 – January, 2019

RESIDENTIAL CLEANER, MAID 4 YOU

Clean homes and business; move in and out cleanings, deep cleanings and detail cleanings.

October, 2014 – September 2017 (Athens, GA)

MANAGER, SUBWAY

Manage and direct staff to ensure that food safety, product preparation, and cleanliness standards are maintained; maintain standards of restaurant safety and security; recruit staff and oversee training program; oversee daily store operations for the fast food restaurant chain; open and close the store; provide customer service when necessary; fill in when short on help or during busy periods; prepare food orders; restock food and beverage areas, clean store as needed; make daily deposits; count inventory; control labor; answer emails; prepare for monthly and quarterly inspections.

December, 2012 – May, 2014

ADMINISTRATIVE ASSISTANT, MILLS INDUSTRIAL CONSTRUCTION

Answer multi-line telephone system; fax and copy documents; prepare quotes; prepare, distribute and track general contractor bid invitations packages; track construction project schedules; maintained/reconciled budgets for site specific Accounts Payable; enter invoices into Peachtree; payroll; prepare credit card invoices and gas invoices.

April, 2009 – July, 2012 (McIntyre, GA)

MANAGER, SUBWAY

Manage and direct staff to ensure that food safety, product preparation, and cleanliness standards are maintained; maintain standards of restaurant safety and security; recruit staff and oversee training program; oversee daily store operations for the fast food restaurant chain; open and close the store; provide customer service when necessary; fill in when short on help or during busy periods; prepare food orders; restock food and beverage areas, clean store as needed; make daily deposits; count inventory; control labor; answer emails; prepare for monthly and quarterly inspections.

December, 1998- November, 2008

UNIVERSITY OF GEORGIA – AG AND APPLIED ECONOMICS

ADMINISTRATIVE ASSISTANT, MILLS INDUSTRIAL CONSTRUCTION

Answer telephone; fax documents; copy documents; prepare quotes; enter invoices into Peachtree; payroll; prepare credit card invoices and gas invoices.

Prepare monthly, hourly and salary payroll; prepare personnel and budget amendments; prepare purchase and check requests, prepare and process travel reimbursements; departmental ordering; balancing of 200 accounts each month; projecting future expenses and monies left over for year end expenditures; inventory for the department; supervise two student workers; work with graduate students on assistantships and answer inquiries on telephone.

ACCOUNTANT II (Promoted to Senior Account)

Review and prepare personnel and budget amendments, budget development, keep budget file updated daily; prepare purchase and check requests; balance federal accounts monthly; prepare B notes every month for the Dean; review and process retiree/rehire requests.

ACCOUNTANT I (Promoted to Accountant II)

Prepare, examine and analyze accounting records, financial statements, and other financial reports to assess accuracy and completeness; compile financial data to aid senior accountants in the preparation of balance sheets, profit and loss statements and other financial reports; assist in analyzing current costs, revenues, financial commitments, and obligations incurred to predict future revenues and expenses.

EDUCATION

1991

HIGH SCHOOL DIPLOMA, OGLETHORPE COUNTY HIGH SCHOOL

SKILLS

·Logistics (2 years)

·Freight Experience

·Payroll

·Budgeting (10+ years)

·Administrative Experience (10+ years)

·Bookkeeping

·Upselling

·Accounting

·10 Key Data Entry

·Data Entry

·Interviewing

·Microsoft Outlook

·Microsoft Excel

·Microsoft Word

·Customer Service

·Office Experience

·Sales Experience

·Proofreading

·Experience working with students

·Human Resources

·Computer Literacy

·Multi-line Phone Systems

·Phone Etiquette

·Residential Cleaning

·Clerical Experience

·Adobe Acrobat (10+ years)

·Word Processing

·Office Management

·Microsoft Access (10+ years)

·Medical Billing

·Account Reconciliation

·Research

·Communication skills

·Front desk

·Time management

·General Ledger Accounting

·Management

·Journal Entries

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