Project Manager Scrum Master

CAREER HIGHLIGHTS

Bachelor of Science in Business Management from Mercy College

Certified Scrum Master from Scrum Alliance

8+ years of experience in and Operations role, focusing on process improvement and project management.

Advance proficiency in Excel (advance formulas, pivot tables), SQL and Power BI.

Managed data and KPIs, leading to 15% improvement in operational performance and ensuring alignment with organizational goals for data driven decision making.

WORK EXPERIENCE

Catalyst Health Group Plano, Texas (Contract)

Project Manager Apr 2023 – Present

Manage integration of multiple medical practices into a unified patient portal, enabling streamlined appointment scheduling and real-time reporting for administrators and physicians.

Facilitate cross-functional collaboration to optimize project implementation, ensuring consistent performance and communication across teams.

Implement enhancements to project workflows and documentation standards, employing tools such as Zoho and SharePoint for process improvement and strategic planning.

McKesson Irving, Texas (Contract)

Project Manager, Implementation & Procurement Jan 2023 - Apr 2023

Led the implementation of a new procurement system, ensuring smooth transition for vendors and stakeholders by coordinating with cross-departmental teams and monitoring adherence to project timelines and budget constraints.

Developed comprehensive project plans, including risk assessments and mitigation strategies, and facilitated corrective actions in response to project deviations.

Collaborated with technology delivery managers to execute technical projects, applying Agile, Waterfall, and Hybrid methodologies to optimize project outcomes.

GPAC Remote (Contract)

Source Consultant Aug 2022 - Jan 2023

Developed and implemented targeted candidate sourcing strategies, enhancing the identification and engagement of qualified professionals.

Fostered collaborative relationships with stakeholders, providing guidance and consultation to align talent acquisition with organizational needs.

Coordinated interview schedules and logistics, facilitating smooth candidate-client interactions and contributing to an efficient selection process.

Accenture Remote (Contract)

Operations Manager, Team Lead Mar 2021 - May 2022

Managed financial resources effectively, maintaining project implementations within 80% of the allocated $3 million annual budget, resulting in significant cost savings.

Enhanced customer service efficiency by improving call flow by 20%, stabilizing transfer rates, and decreasing call backs through the successful execution of one-call resolution strategies.

Fostered team development and improved operational productivity by 25% while concurrently reducing staff turnover by 15% through the introduction of structured succession planning.

Facility Solutions Group (Electrical & Lighting Contractors) Dallas, TX

Project Manager, Operations Oct 2017 - Mar 2021

•Managed full lifecycle of 30 concurrent projects, achieving a 98% on-time completion rate while maintaining a minimum of $25,000 under budget for each.

•Implemented five key process enhancements, improving cross-departmental efficiency and contributing to a 15% increase in client retention.

•Conducted comprehensive project monitoring using Tableau, Salesforce, and Oracle, ensuring adherence to scope and budgetary constraints.

•Facilitated project communications, including the review of RFPs, collaboration on SOWs, and negotiation of contracts, which led to recognition with two Rising Star awards.

Integra Partners New York, NY

Call Center Manager May 2015 - Oct 2017

•Led a team of 25, conducting performance audits, establishing objectives, providing constructive feedback, and administering recognition and disciplinary actions to maintain high team morale and productivity.

•Collaborated with Development and IT departments to facilitate project lifecycle management, ensuring efficient progression through agile phase breakdowns.

•Successfully managed the transition of company systems from DOS to Salesforce, adhering to a $200,000 budget and completing the project within a 24-month timeframe.

TECHNICAL SKILLS

Business Process Improvement • Performance Management • Procurement & Budgeting • Project Lifecycle Management • Client Relationship Management • Operations & Resource Management • MS Office Suite • Strategic Leadership • Bilingual (English/Spanish) • Project Management • Communication • Financial Management Leadership • Budget Tracking

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