Behavioral Health Accounts Payable
Resume:
PROFESSIONAL SUMMARY
Hardworking, highly motivated professional eager to lend combined
knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
EXPERIENCE
Admissions/Financial Coordinator
December 2022 - December 2023 American Addiction Centers, Las Vegas, NV
Lead Intake Coordinator
June 2018 - October 2022 Meridian Behavioral Health/New Begiinnings, Waverly, MN
Completed state required admission and insurance forms while collecting any out-of pocket costs
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Reviewed eligibility and maintained collection, payment arrangements for our Sober Living location
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Contacting current patients for review of their open enrollment insurance flips.
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Prepared journal entries for recording various types of transactions into the general ledger system.
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Monitored daily operations and evaluated performance to proactively approach backlogs.
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Coordinated with internal teams to ensure timely completion of paperwork associated with client intake.
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Ensured compliance with organizational policies regarding data collection and storage.
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Conducted research on potential clients to determine eligibility for services provided by the organization.
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Collaborated with external organizations to facilitate successful transitions into the program.
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Assisted in developing strategies for promoting services offered by the organization.
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Provided training sessions on how to use the intake system, improving user understanding and proficiency.
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CONTACT
*************@*****.***
Las Vegas, NV 89119
SKILLS
• Adaptability
• Dependable and Reliable
• Critical Thinking
Medical Admissions Process
Knowledge
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• Data Verification
• Process Management
• Patient Admission
• Office Supplies and Inventory
• Medical Terminology Proficiency
• Computer Literacy
• Operational Requirements
• Well-Versed in Insurance
• Demographics Information
• Database Management
• Nursing Assistance
Accounts Payable and Accounts
Receivable
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• Patient Referral
• Staff Leadership and Direction
• Patient Interviewing
• Financial Verification
• Salesforce CRM Experience
• Clinic Administration
• Improve Faculty Performance
• Patient Scheduling
KRISTIN SMITH
Lead Chemical Dependency Tech
May 2017 - June 2018 Westside Sober Living/ One Twelve, Minnetonka, MN
Customer Web Specialist
June 2014 - May 2017 Law Enforcement Targets/Action Target, Blaine, MN
Addressed inquiries from potential clients in a timely manner, providing accurate information.
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Generated monthly reports summarizing key performance indicators related to intakes.
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Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
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Collaborated with department leads and senior management to coordinate operations and drive improvements.
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Developed and maintained effective relationships with vendors and suppliers.
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Conferred with other departments on projects involving multiple teams from different divisions.
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Participated in ongoing training to enhance own job skills and knowledge.
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Identified ways to improve efficiency in operations and implemented process changes.
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• Conducted crisis intervention services in a timely manner. Created an environment conducive to effective communication between staff members, clients, and family members.
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Encouraged open dialogue among clients while fostering a safe therapeutic atmosphere.
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Actively participated in community outreach programs aimed at reducing substance abuse rates.
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Adhered to all applicable regulations and standards set by state licensing boards.
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Provided direct patient care, including administering medications and assisting with activities of daily living.
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Assisted customers with product information, pricing, availability, order status updates, returns and exchanges and other related requests.
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Collaborated with various departments to ensure prompt resolution of customer issues.
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Utilized CRM software to effectively manage customer accounts and orders.
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Created detailed reports for management on customer feedback and suggestions.
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Performed daily maintenance tasks on the eCommerce platform such as updating inventory levels or product descriptions.
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Navigated multiple computer systems and applications and utilized search tools to find information.
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• Multi-Line Phone Systems
• Charting and Clinical Documentation
• Collecting Intake Information
• Payment Plan Options
• Outpatient Procedures
• Scheduling Tests and Procedures
• EHR Software
• Patient Database Maintenance
Collecting Patient Specimens and
Tests
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• CPR Certified
• Insurance Authorizations
• Payment Scheduling and Collection
• Administering Medications
• Adaptable and Flexible
• Patient Eligibility Requirements
• Pharmacy Correspondence
• Maintaining Financial Records
• Teamwork and Collaboration
Calendar and Appointment
Management
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• Taking Client Histories
• Collections and Invoice Processing
• GL Reconciliation
• Expense Account Management
• Payment Processing
• Accounts Payable and Receivable
• Accounting Systems and Software
• SAP Understanding
• Expense Reports
• Administrative Support
• Account Reconciliation
• General Ledger Accounting
• Financial Recordkeeping
• Active Listening
• Staff Training
• Account Management
• Order Fulfillment
Maintained accurate records of accounts payable and receivable transactions.
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Managed collections of overdue accounts receivable balances from customers.
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• Processed invoices and payments accurately and efficiently. Attended and effectively increased sales while traveling to out of state trade shows
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Acquiring and maintaining customer relationships with prospective and current customers
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EDUCATION
Associate in Science (A.S.) in Healthcare Administration Candidate
Expected graduation May 2025
Ridgewater Community College, willmar, MN
Psychology/ Holistic Healthcare
Anoka Ramsey Community College, Coon Rapids, MN
REFERENCES
References available upon request
• Sales Process
• Prioritizing Workflows
• Cross-Selling Products and Services
• Replacing Parts
• Persuasive Selling
• Site Visits
• Customer Experience Improvement
• Home Delivery Scheduling
• Loyalty Building
• Client Rapport-Building
• Suggestive Selling
• Maximizing Profitability
Contact this candidate