Social Media Customer Service

Madelena Elise Ballard

*** * **** **., **. ***** 832-***-**** *************@*****.***

SUMMARY OF QUALIFICATIONS

● Outstanding Communication Aptitude: Proficient in articulating ideas in presentation, written and oral forms, demonstrated through adeptness in utilizing diverse social media platforms for effective communication strategies.

● Exemplary Work Ethic and Motivation: Renowned for an unwavering dedication to diligence, possessing a proactive approach to learning and a quick assimilation to new concepts

● Reliability and Professionalism: Acknowledged for consistent dependability and maintaining a high standard of professionalism in all endeavors, coupled with exceptional time management skills ensuring efficiency.

● Garnering over three years of hands-on experience in delivering tailored and personalized customer service solutions, attuned to meeting individual needs and fostering positive client relationships within the hospitality sector.

● Resourceful Problem-Solving and Leadership: A proactive leader proficient in resolving challenges with ingenuity, equally adept at thriving independently or collaborating within a team setting to achieve objectives.

EDUCATION

Bachelor of Arts in History August 2020- August 2022 Texas State University, San Marcos, Texas

● Minored in Media Studies

● Maintained a cumulative GPA of 3.60

● Maintained a cumulative History GPA of 3.82

Associates Arts in General Studies August 2018- May 2020 Collegiate High School, College of the Mainland

● Maintained a cumulative GPA of 3.40

● Degree: General Studies

Friendswood High School August 2016-May 2020

HONORS

Dean’s List at Texas State Spring 2021. Fall 2021, Spring 2022 Dean’s List at College of the Mainland Fall 2018 - Spring 2020 Alpha Chi Honors Society Fall 2021, Spring 2022, Summer 2022 Phi Theta Kappa Honors Society Fall 2018-Spring 2020 Nu Psi Member Fall 2018 - Spring 2020

EXPERIENCE

Trainer/ Head Waiter/ Server / Server Assistant March 2022 – June 2023 Outback Steakhouse, San Marcos, Tx.

Recognitions: Outbacker award winner for the month of September for punctuality, dedication, and attitude.

● Upsold, managed, and cared for 6 table sections as a server with positive attitude and effective timing for customers to enjoy their dining experience.

● Ran food, made drinks, promoted sales, and kept the kitchen and front of house clean and orderly as a Server Assistant.

● Worked as a Headwaiter, taking care of the books, working as a closer and opener of the restaurant, cleaning and organizing multiple times a day/week. Server May 2021 – August 2021

Olive Garden, Conroe, Tx.

● Served 3 table sections with positive attitude, effective time management, and pleased customer reviews.

● Ran food, completed side work, and assisted other servers when necessary to create a team effort, and keep an orderly and clean work environment.

● Opened and presented wine for tables, to upsell and create a fine dining feel to their dining experience.

Hostess/Cashier March 2019- July 2019

King’s BierHaus

● Aided in the grand opening of the restaurant, helping create returning customers through greet service.

● Managed to got orders, and made up-sales for the company.

● Worked as a store closer, cleaning it multiple times per shift, as well as cleaning bathrooms and bar glasses.

INTERNSHIPS

Office administration/Project Management March 2019- July 2019 Abcott Construction

● Spearheaded office administration, inclusion Utilizing QuickBooks software to manage contract employee compensation and benefits.

● Worked as Project Mander for residential homes, including coordinating schedules, city inspections, overseeing on-site activities, tracking progress and liaising with clients to ensure project completion within established timelines and budgets.

● Provided personal assistance to the head of the company, including scheduling with employees and clients, correspondence to enhance productivity. CERTIFICATIONS AND LICENSES

Food Handlers Certification 2022-2024

TABC Certified 2022-2024

CPR- Infant/Child/Adult January 2024 to Present

VOLUNTEERISM/ACTIVITIES

Craft Instructor/Docent/Volunteer

Houston Center for Contemporary Craft, Houston, Tx. October 2023-Current Historian/Honors In-Action Co-Chair,

Phi Theta Kappa Honor Society, Texas City, Tx. Fall 2018-Spring 2020 Clean-up Leader/Volunteer

Trash bash, Dickinson, Tx. Spring 2019/Annual

Coordinator/Volunteer

Family Promise, Clear Lake, Tx. December 2018

Art Teacher/Volunteer

Spark Academy, Humble, Tx. October 2018-January 2019 Counselor/Camp Intern /Kitchen Volunteer

Hope for Kids Leadership Academy, Philadelphia, Pa. Summer 2018 Mentor/Counselor/ Cabin Leader

Hope Youth Corps., Philadelphia, Pa. Summer 2017

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