Customer Service Newport News
Resume:
Regina Wilson
Newport News, VA *****
***********@*****.***
#readytowork
Work Experience
Certified Nursing Assistant
The Chesapeake - Newport News, VA
July 2019 to Present
Patient care
Utility Clerk
Busch Gardens - Williamsburg, VA
March 2016 to February 2017
Prepare tills for delivery to drop locations in the park.
Process daily revenue: to include till reconciliation and cash processing.
Assist with deposit preparation and till replenishment.
Provide support in maintaining the daily operations of one of the two Cash Control facilities. Graduation Clerk/Clerk Typist
Hampton University - Hampton, VA
April 2013 to October 2013
Processed all applications for graduation and audits.
Ordered diplomas and prepared names for commencement programs.
Mailed transcripts to all satisfied graduates following announcement of degrees. Assisted with registration and other duties assigned by the Registrar. Customer Service/Client Services
Equidata - Newport News, VA
November 2009 to January 2012
Processed credit reports for consumers and attorneys.
Provided high-volume, multi-line telephone support.
Authorized release of credit reports.
Provided front desk customer service.
Processed Chapter 7 & 13 bankruptcies and discharges. Contributed proficient Data Entry skills. Administrative Associate
Emergency Department - Newport News, VA
January 2008 to November 2009
Distributed clerical support in the Emergency Department.
Maintained patient records, verified insurance cards, and collected co-payments. Assisted with paperwork and documentation for patient registration. Office Associate/Customer Service
Value City Furniture - Newport News, VA
December 2002 to September 2007
Provide high-volume, multi-line telephone support, investigation, and customer service.
Perform basic administrative duties, filing, and retrieve data for accounts.
Process finance applications for in-store credit accounts.
Distribute mail, messages, and documents to appropriate departments.
Verify and confirm calls to clients for in-home service visits and deliveries. Posts payments, confirm credits and adjustments within a timely manner. Verify daily deposits, petty cash, and credit card slips.
Education
A.A.S. in Administrative Support Technology in Administrative Support Technology
Thomas Nelson Community College - Hampton, VA
May 2009
Nursing Licenses
CRNA
Expires: August 2019
Skills
• 50 wpm (Less than 1 year)
• Data entry (10+ years)
• Excel (10+ years)
• keystrokes (10+ years)
• Microsoft office (10+ years)
• Ms office (10+ years)
• Outlook (5 years)
• Powerpoint. (10+ years)
• Typing (10+ years)
• Word (10+ years)
• Vital Signs
• Medical Scheduling
• Medical Records
• Insurance Verification
• Data Collection
• Patient Care
• Medical Terminology
Certifications and Licenses
Certified Nursing Assistant
April 2019 to April 2020
Assessments
Scheduling — Highly Proficient
March 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Highly Proficient
Attention to Detail — Completed
March 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Technical Skills:
• Licensed Notary Public, Typing-50 wpm, Data Entry/Alpha Numeric-8,000 keystrokes, Microsoft Office: Word, Excel, Outlook, and PowerPoint.
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