Support Assistant Medical

Location:

New York City, NY

Posted:

November 11, 2024

Contact this candidate

Resume:

SHANNON LEEK

**** *. ******** *** *** ****

Peoria, AZ 85345

928-***-****

*********@*****.***

PROFESSIONAL EXPERIENCE:

Supervisory Medical Support Assistant Veterans Administration 06/05/22-Present Lead Medical Support Assistant Veterans Administration 05/17/2021-06/05/22 Medical Support Assistant Veterans Administration 05/19/2017-05/17/2021 Supervise team of 12 schedulers in Anthem, Cottonwood and Flagstaff Primary Care Clinics. Run daily/weekly/monthly reports and provide analysis and data to leadership. Responsible for hiring process.

Provide face to face and phone customer service.

Provide customer care via telephone by reading patient demographic information using Vetlink. Use the Enhanced Vista Scheduling package (VSE-GUI) to schedule, cancel and reschedule appointments.

Process appointment requests that rollover to the call center. Flag medications to providers for refills or expired medications. Input orders for multiple team providers based on scheduling directives. Interpret and verify provider orders to include RTC orders processed through approved programs and processes,i.e. Computerized Patient Record System (CPRS). Extensive medical terminology and advanced comprehension of industry healthcare processes and procedures.

Cancel and restore clinic availability.

Monitor the Electronic Wait List and Recall Reminder List. Prepare appointment worksheets for clinic visits.

Ensure that encounter forms are completed to obtain appropriate workload credit. Verify and update insurance information using insurance buffer (ICB). Request medical records from outside agencies.

Process Team Changes.

Review and complete all Return to Clinic (RTC), lab and other orders as directed from the teams.

Complete patient notes in CPRS for documentation of contact and actions taken. Typing skills above 40wpm. Skill is approximately 80wpm. Also skilled in 10key. Office Manager/Administrator Private Sector Physician and Ambulatory Surgery Centers 08/2002-05/2017

20 years of management level experience

Complete Foot and Ankle Care 10/2017-05/2017

Pacific Dental Services 11/2014-04/2017

Prescott Urology/Prescott Urocenter 11/2012-11/2014 Advanced Plastic Surgery Center/Twin Lakes Spa 08/2002-10/2012 United Healthcare 03/1991-10/2000

Assigning and evaluating the work of subordinate staff. Resolving complex problems to ensure patient services and customer satisfaction is met. Evaluating new products, equipment and systems in order to make recommendations for improvement in operations.

Identify educational and/or training needs of staff or to meet state regulatory and mandated guidelines.

Responsible for making final decisions and selections with respect to hiring, purchasing, implementation or budgetary guidelines.

Responsible for evaluating employee performance and taking any necessary disciplinary action(s).

Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management.

Responsible for interviewing and participating in the selection of staff and staffing needs. Made recommendations of awards, advancements, and/or considerations in compensation. Responsible for receipt, intake and indexing of important health and administrative information. Advanced aptitude in multiple computer applications to include current VISTA and VSE GUI applications.

Responsible for the collaboration, communication, and demonstration of customer service and interpersonal skills with all healthcare professionals to ensure quality and continuity of care. This would include compliance with established policies and regulations. Provided any necessary briefings, orientations, staff development and training. Responsible for managing fiscal matters, forecast resource and equipment needs and evaluate and implement any budgetary needs.

Responsible for assuring coverage in all areas of workload are covered and maintained to ensure quality of work.

Experience working with an interdisciplinary coordinated care deliver model, e.g. Clinic Utilization Statistical Summary to ensure the clinic setup is closely monitored to effectively support the needs of the clinic and to evaluate and make any necessary adjustments. Responsible for maintaining communication with the patient, medical center and other agencies. Developed and managed a tracking system for follow up care to include consults, diagnostic testing, etc.

Coordinated, managed, and participated in team huddles and meetings to help manage patient care, set priorities and deadlines. Assess the adjustment of workflow and the sequencing of the work to meet team and patient needs.

Reinforced the plan of care as directed by management to ensure the accurate deliver of care and appropriate documentation was provided into the electronic record. Responsible for organizing workflow, setting priorities and delegating tasks in order to meet deadlines.

Assisted the clinical staff with trainings, equipment maintenance and repair orders. Developed policies and protocols mandated by State Regulatory Agencies to assure compliance with sterile procedures, facility and product maintenance and safety. Managed facility staff ranging from 5-20 employees. Acted as liaison for accounting, marketing, purchasing, and legal vendors. REFERENCES AVAILABLE UPON REQUEST OR MAY BE ATTACHED November 3, 2024

Dear Hiring Manager:

I would like to take this opportunity to express my interest in the position within your organization. As my resume indicates I have a long tenure within the medical field and many of my current/past experiences mirror those in your job posting. I can assure you that my strong work ethic and leadership ability will make a great contribution to any company.

I have a true love for the healthcare industry and appreciate all aspects that produce a successful organization. I enjoy cultivating and supporting a team environment and feel I am very poised in any situation that presents itself. As I resistantly, (wink) enter a second phase of my life, have recently welcomed my first grandchild. Little Penelope Paris Leek arrived on 10/25/24. Due to travel requirements throughout Northern Arizona in my current position I am looking to be closer to home and sustain a more consistent work life balance with a company that also supports growth and positivity.

I look forward to hearing from you, and would appreciate your time to discuss the mutual benefits that our partnership would create.

Sincerely,

Shannon Leek

REFERENCES

Jamie Bumgarner Supervisory MSA West CBOCs Department of Veterans Affairs

520-***-****

Stephanie Metzner Supervisory MSA Call Center Department of Veterans Affairs

513-***-****

Genilynne Flores, BSN Assistant Nurse Manager Department of Veterans Affairs

(928) 928-***-****

Dorothy Libby, BSN Nurse Manager Department of Veterans Affairs

928-***-****