Customer Service Travel Center

Joe Dowling

Manager

417-***-**** ***********@*****.*** Joplin, MO 64804

PROFESSIONAL SUMMARY

Seasoned Manager with over three decades of leadership experience, notably at Eastern Shawnee Travel Center. Excelled in staff management and customer service, significantly enhancing team performance and customer satisfaction. Expert in time management and verbal communication, adept at negotiating and maintaining pivotal business relationships. Proven track record of mentoring and efficiently managing operations across diverse sectors. SKILLS

Team Leadership Time Management Staff Management Verbal and written communication EXPERIENCE

MANAGER, Wyandotte, OK

Eastern Shawnee Travel Center, March 2021-June 2024

• Mentored and trained new employees on company policies and procedures. Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.

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• Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities. OWNER/OPERATOR COMMERCIAL CONSTRUCTION, Joplin, MO JD&MD LLC, January 2000-December 2020

• Managed the daily operations related to customer service, inventory management, and marketing.

• Maintained a high standard of customer service through quality assurance checks.

• Negotiated contracts and agreements with business partners, vendors, and customers. REAL ESTATE SALES MANAGER, Sherman, TX

Property Marketing Inc, January 1984-October 1999

• Managed customer accounts and customer relationships.

• Established relationships with key customers, providing personalized service and support.

• Provided coaching and feedback to staff on an ongoing basis in order to improve job performance. EDUCATION

BACHELOR OF ARTS (B.A.) IN BUSINESS ADMINISTRATION, Lincoln, NE Nebraska University, May 1984

REFERENCES

References available upon request

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