Customer Service Office Manager
Resume:
OBJECTIVE: To further my career in a fast paced environment utilizing my positive attitude, exceptional communication and customer service skills, ability to multi-task, and work well under pressure with patience and professionalism.
Excellent Customer Service Skills
Excellent Interpersonal, Analytical,
Organizational skills
STEPHANIE SUNNY" E. YOUNG
Chloebellmoon1477 @gmail.com
03/2011 to 12/2013: Office Manager (Family Business) Pro-Steam Carpet Care- Palm Desert, CA. Responsibilities included: Scheduling crews; ensured work was performed according to company work order systems/protocols; discussed services and nurtured customer relations; ensured shop/vehicles were properly, stocked prior to starting the work load. Prepared invoices for all technicians, confirmed appointments. Took payments over the phone. Kept up to date with vendor lists across the Coachella Valley. Organized and kept things running smoothly for owner of the business. Responsibilities included:
02/2010 TO 11/2010: Bank Teller Bank of America - Desert Hot Springs, CA. Accurately- andefficiently processed and recorded routine transactions for bank customers including: receiving working cash at beginning of shift; balancing currency, cash and checks in cash drawer at end of ea h shift; accepted cash and checks for deposit and checked accuracy of deposit slips; processed cash withdrawals; r corded all transactions promptly, accurately and in compliance with bank procedures; answered iñquiry's regarding checking and savings accounts and other bank related products; initiated and opened new accounts, explained and promoted bank products, promotions and services to existing and new customers.
PROFESSIONAL SKILLS
01/06 to 02/08: Assistant to the Program Director John F. Kennedy Memorial Foundation - Palm Desert, CA.
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As Assistant to the Program Director, I performed a variety of complex office duties for this non-profit agency in support of all State, County and private Foundation funded Home Visitation programs. Programs focused on parenting education to families and teen mothers with children 0 to 18 years of age including prevention / intervention of child maltreatment, early child development, early literacy, school readiness, and linkage with follow-up to local community resources. EMPLOYMENT HISTORY
Bilingual (fluent in Spanish)
Computer Literate: MicrOsoft Office,
Custom Databases
Overall administrative support to the Program Director and all Family Support Specialists 2 Created, maintained and organized new clhent files per grant contract specifications 7
3 Developed and maintained accurate client logs for all programs monthly as directed grants.
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4 Telephone and mail contact attempts, to program participants within time frames specified by 6 Data input for grant reporting and evaluation into County and Agency database systems Provided application assistance to clients for Healthy Families Insurance and Medi-Cal Programs Administrative support to Grant Evaluator -
Communicated with County Liaisons and Social Workers 9 Maintained Community Resource Referral List
10 Took, prepared and distributed monthly minutes for Case Presentation/Review meetings attended by Foundation Staff, County Representatives, MSN, Ph.D., LCSW and MFT. 11 Maintained expected HIPAA standards of confidentiality and completed all required trainings 11/04 to 12/05: Lead Receptionist
Spa)-Palm Springs, CA
REVIVE (Formerly known as Rosanna's Salon and Day
nsuered multi-phone line system for this upscale, ast-paced salon and spa; scheduled appointments: maintained employee client schedules; balanced till; trained on salon products including, Epjcuren skin Care line: suggested and sold salon merchandise; ordered and maintained inventory of all essential salon products. Ran Salon and Spa.
06/04 to 11/04: Sales Associate/Retail Tatum, Inc. Mary Helen Kids Shop - Palm Desert, CA
(Located inside the JW Marriot Desert Springs Resort) Responsibilities included: Sales, cashier, customer service, computer input, professional gift wrapping, merchandise stocking, weekly inventory, and window display arrangements. References Available Upon Request
EDUCATION: Sorenson's Ranch High School - Diploma 2001; Some College
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