Customer Service Sales Manager

DAVID ALEX MANALAYSAY JR.

Powder Springs, GA ****7 339-***-**** *****************@*****.*** linkedin.com/in/david-manalaysay-63a46322a/

PROFESSIONAL SUMMARY

Highly motivated and results-driven sales professional with over 6 years of experience in sales management, business development, and client relationship building. Skilled in managing the full sales cycle, leading high-performing teams, and driving revenue growth. Recognized for delivering outstanding customer service, optimizing sales strategies, and achieving sales targets. Seeking to leverage my experience and results-oriented approach to contribute to organizational growth and success.

PROFESSIONAL EXPERIENCE

Account Manager

Sunvilla Corporation June 2024 – September 2024 (due to lay off department closure)

●Spearheaded account management efforts, building and nurturing long-term relationships, which led to a 30% increase in annual revenue.

●Drove the full sales cycle, achieving a 20% sales growth by identifying new opportunities and upselling to existing clients.

●Partnered with marketing and product teams to design custom solutions, improving client satisfaction by 25%.

●Analyzed account performance metrics, providing insights that led to process improvements and enhanced client engagement.

Sales Manager (Promoted from Sales Associate)

Rooms To Go Kennesaw/Alpharetta, GA Nov 2018 – June 2024

●Sales Manager (Dec 2020 – June 2024):

oLed a team of 10+ associates, increasing sales by 50%, from $2.4M to $3.5M in one year.

oDeveloped and executed sales strategies that boosted transaction values through upselling and cross-selling.

oConducted training, coaching, and performance evaluations, resulting in a 20% improvement in team sales performance.

oManaged day-to-day store operations, ensuring top-tier customer service and operational efficiency.

●Sales Associate (Nov 2018 – Dec 2020):

oBuilt rapport with customers, driving a 15% increase in repeat business.

oTrained and mentored new team members, leading to improved product knowledge and higher sales productivity.

oConsistently surpassed sales targets, contributing to store success.

Outside Sales Representative

Apex Energy Solutions Alpharetta, GA July 2017 – Nov 2018

●Increased sales of energy-efficient windows by 20% through effective lead generation and strategic prospecting.

●Maintained a 95% customer satisfaction rate by providing follow-up support and addressing client needs post-sale.

●Closed high-value contracts through strong negotiation skills and product knowledge.

Program Director/Supervisor

Gregg House Lynn, MA Aug 2007 – Oct 2016

●Created and led a youth mentoring program impacting 300+ at-risk teenagers.

●Supervised and trained staff, improving operational efficiency and service delivery across all program areas.

EDUCATION

Bachelor of Arts in Christian Education & Historical Biblical Studies

Northpoint Bible College Haverhill, MA

●Completed two years of internship under church administration and pastoral duties.

KEY SKILLS

●Sales Cycle Management

●Revenue Growth & Strategy

●Client Relationship Building

●Team Leadership & Coaching

●Cross-Functional Collaboration

●Customer Retention & Satisfaction

●Salesforce CRM (Proficient)

●Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

●Sales Tools & Enablement

●Email Marketing & Campaign Management

●Social Media & Digital Marketing

●Virtual Presentation & Webinar Hosting (Zoom)

TECHNICAL SKILLS

●CRM: Salesforce

●Sales Enablement Tools: Various platforms to enhance client engagement and sales process

●Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

●RFP Management & Sales Analytics

●Email Marketing Platforms: Experience designing and executing campaigns

REFERENCES

Available upon request.

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