Banquet Houseperson, Server,Concrete Pump

Carlos Hernandez

San Mateo, CA

Authorized to work in the US for any employer

Work Experience

Banquet Head houseman (supervisor)

San Mateo Marriott Hotel - San Mateo, CA

September 1998 to February 2024

• I am in charge of the Banquet Houseman section under my Director and his Assistant supervision.

• My responsibilities include organizing and supervising the house persons, enabling us to serve our guests needs and live up to their expectations.

• Responsible for creating housemen schedules under ten-day daily events and Banquet Event Orders

(BEO)

• Review the descriptions of the BEOs from the sales/catering department to evaluate the necessary equipment and also to see if they attached their respective diagram for the elaboration of the set-ups.

• Maintain communication with Catering/Sales departments about any challenges that could affect the reputation of our hotel in the banquet areas.

• Introduction, communication, and unfolding with professional ethics and good behavior to our Guests for excellent Guest Service Scores & Event Service Scores (GSS & ESS).

• Maintain the progress of the packages of FedEx, UPS, and all courier express services companies for all the Groups that will have events in our hotel.

• Report to my Director any repairs and maintenance of paint needed in banquet event rooms. Banquet Houseman

Hyatt Regency Hotel - Burlingame, CA - Burlingame, CA March 1992 to September 1998

• Build convention set-ups (meetings all styles, theaters, schoolroom all styles.

• Banquet Events (weddings, receptions, buffets all styles). Concrete Pump Operator

Peninsula Concrete Pump - San Carlos, CA

January 1990 to September 1992

• Monitored equipment and adjusted controls to start and operate pumps (3/4 and 3/8), efficiently meeting schedule demands.

• Filled water tanks before each project to ensure that all valves were properly secured and shut.

• Operated boom and concrete pump to place concrete in desired locations.

• Operated and maintenance of high-pressure hydraulic concrete pumps and related systems, mechanical concrete pumps.

• Vehicle maintenance on light-duty trucks.

• Responsible for on-site clean up Loaded and unloaded concrete pump attachments to meet specific job requirements.

• Drove concrete trucks to and from each project site safely to avoid delays.

• Paid close attention to operations schedules and timelines to achieve targets and maintain optimal productivity levels.

• Responded to emergencies with calm, professionalism, and skill to address and resolve issues and return pump function to ideal levels.

• Collaborated with coworkers to update safety practices and uphold effective safety behaviors.

• Monitored gauges and pressure pumps throughout tasks to check safety and operational performance.

• Kept supervisor informed of job progress and material requirements. Driver and Utility Person

Towne Ford Car Dealer Ship - Redwood City, CA

August 1986 to December 1990

• Operated delivery vehicles five days per week, averaging 500 miles on the road and a hundred customers served.

• Demonstrated professional conduct with clients and families do delivered outstanding customer service

• Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

• Transported clients from the shop to home, and work locations.

• Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.

• Inspected rental vehicles before and after every trip to assess performance and maintenance requirements.

• Drove vehicles to and from job sites, homes, and work to the shop

• Park every single vehicle from the service department to different parking lots.

• General repair on roof, plumbing, paint, electrical.

• Keep an inventory on clean products, mechanic uniforms General janitorial services Kitchen Steward

Hyatt House Hotel - Burlingame, CA

July 1982 to August 1986

• Night cleaner.

• Dishwasher.

• Cook preparation.

• Performed basic cleaning and upkeep duties, including vacuuming, dusting, sanitizing countertops, and mopping.

• Washed dishware, cutlery, and glasses by hand or machine.

• Maintained clean and well-organized kitchen areas to promote efficiency.

• Washed work area tables, walls, refrigerator equipment, cooking equipment, and floors to keep a sanitized kitchen.

• Cleaned, sanitized, and organized food speed racks, bins, and dry storage racks to keep food storage areas neat and prevent food-borne illness.

• Effectively loaded and unloaded dishwashers, washing by hand any large pots or items that chefs used continuously.

• Maintained and repaired the dishwashing machine to keep dishes clean and the kitchen running smoothly.

• Scraped and pre-rinsed food from dirty dishes and placed items in the dishwashing machine.

• Cleaned garbage cans and trash Handled glassware, crystal, and other fragile items with exceptional care to prevent breakage.

• Washed pots, pans, and trays by hand and using an industrial washing machine.

• Kept dishware, glasses, and utensils ready for all customer needs by quickly scraping, washing, and re-stacking items.

• Restocked main kitchen areas with items from shelves, coolers, and freezers to help food preparation staff stay focused on customer orders. serving areas and salad bars to meet employee and customer demands.

• Replenished stations throughout the restaurant, including cupboards, serving areas, and salad bars to meet employee and customer demands.

Bus Boy

Amfac Hotel - Burlingame, CA

February 1984 to June 1984

• Support the Food Servers.

• Clean Restaurant tables.

• Maintain supply on the Restaurant stations

Education

High school diploma or GED in Intellectual Property Instituto Jose Marti Guatemala City, Guatemala Central America Some College (No Degree) in Accounting - Guatemala City

Skills

• Automotive Repair (4 years)

• Concrete Pumping (2 years)

• Banquet Experience (10+ years)

• Valet Parking (4 years)

• Vehicle Maintenance (10+ years)

• Guest Services (10+ years)

• Food service

Awards

Employee Recognition

December 2013

• "Heart of the House" Employee of the 2013 year.

• (Marriott) "Heart of the House" Associate of the Quarter September 2013 year.

• (Marriott) "Front of the House" Associate of the 4th Quarter 2007 year.

• (Marriott) May 25, 2007, Mr. J. Willard Marriott, Jr. recognized the great job letter.

• CI/TY Marriott system program training on December 26, 2013.

• Certificate Hyatt Regency Hotel employee of the month 1991 year. Certifications and Licenses

Hotel Experience.

Present

• CI/TY Marriott system program training on December 26, 2013.

• Certificate Hyatt Regency Hotel employee of the month 1991 year.

• Service Plus program (beyond customer expectations) training.

• The Supervisory Skill Builders training by The Educational Institute of the American Hotel & Motel Association.

• Social tables program (diagrams).

• Meeting Metrics program (diagrams).

CDL

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