Customer Service Front Desk

Ebony Dowdy

917-***-**** *****.*****@*****.*** Bronx, NY

Trustworthy, motivated, and organized marketing communications student with over 7 years of experience as a customer service specialist helping address customer needs while meeting the goals of the organization. Ability to work on multiple tasks while meeting deadlines. A punctual team member that organizes and stocks products and is always seeking to exceed expectations. Well versed at selling quality products, tools, and services to create and maintain client satisfaction. EDUCATION

Berkeley College, New York, NY Apr 2024

Bachelor of Business Administration-Marketing Communication Berkeley College, New York, NY Aug 2022

Associate in Applied Science-Business Administration-Management College of Westchester, White Plain, NY Sep 2016

PCTech (A+) Certification

PROFESSIONAL EXPERIENCE

Drybar, New York, NY Dec 2021 – Present

Front Desk Receptionist

• Lead client experience from check in to check out ensuring Drybar standards are upheld.

• Engage with clients and serve complimentary beverages.

• Ability to sell memberships, rebook appointments during check out to increase client retention.

• Ensure client information is recorded with accuracy and timeliness.

• Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean. Inner Artist Performance Studios, Atlanta, GA Apr 2023 – Jun 2023 Social Media Internship (Remote)

• Created and promoted posts about virtual music and acting lessons.

• Edited posts on TikTok, Instagram and Facebook.

• Created daily posts on social media platforms on singing lessons.

• Minimum of 5 posts weekly.

• Metrics must be presented every Friday.

AST Financial, Brooklyn, NY Mar 2019 – May 2019

Call Center/Customer Service Rep

• Work on automated dialer handling large call volumes daily.

• Manually research contact information for shareholders.

• Ability to quickly react to questions and refer to support guides.

• Ability to effectively follow scripts and department procedures. Forman Mills, Bronx, NY Oct 2013 – Jan 2018

Customer Service/Sales Associate

• The ability to work in different areas of the store such as the selling floor, fitting room, and front end as directed by supervisors and management.

• Physical requirements include lift, carry and maneuver cartons weighing up to 60 lbs.

• Ability able to use a cutting knife safely to open cartons, read packing lists, count items to insure accurate receipt of merchandise, ticket merchandise and place on hangers. The Hebrew Home, Riverdale, NY Sep 2010 – Jan 2011 Administrative Assistant Internship

• Greeted all visitors and staff with a pleasant demeanor maintaining a positive environment.

• Provided ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects.

• Managed executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements. ADDITIONAL SKILLS

• Working knowledge of Booker

• Proficient in Microsoft Office Suite

• Working knowledge of Point of Sale Systems

• Working knowledge of QuickBooks

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