Customer Service Quality Assurance
Resume:
Sebastian, FL *****
**********@*******.***
SUMMARY
Highly-motivated with desire to take
on new challenges. Strong work
ethic, adaptability and exceptional
interpersonal skills. Reliable,
honest, humble and professional.
Happy to work unsupervised or
support a team. Excited to master
new skills quickly. Exceptional work
history of 35 years in the field of
management, customer service.
Always bring joy and enthusiasm to
the team.
SKILLS
Time Management, Team Building
• Code Compliance
• OSHA 30
• Problem-Solving with tact
• Clear Communication, verbal,
written
• Physical Strength and Stamina
• First Aid Training
• Project Estimation
• Drywall Repair
• Quality Assurance
• Paint Sprayer Operation
• Respirator operation
• Finishing Techniques
• Paint mixing
• Caulking and Crack Filling
• Project Management
Trishia Smith
EXPERIENCE
April 2007 - Current
Painting Contractor Owner A+ Coastal Home Repairs Inc. Palm Bay, FL
May 2019 - October 2023
Lead Painter Building By Design Palm Bay, FL
Maintained relationships with existing clients by providing superior customer service
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Oversaw project execution, phase progress, workmanship and team performance to completion
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• Managed daily operations successfully with positive team motivation Resolved issues quickly through meticulous research and quick decision-making.
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• Kept records for production, inventory, income and expenses Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
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• Ensured compliance with local, state, and federal regulations. Retained great relationships with several local contractors, agencies and made lasting friendships over my career
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Coordinated with other contractors when necessary in order to complete projects efficiently developing detailed plans for each project according to client needs
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• Ensured that all workers were following OSHA regulations while onsite.
• Managed job sites, sub-contractors and schedules Apprenticeship 10 years of on the job experience with new construction and remodeling
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Set up scaffolding and ladders to access elevated surfaces safely, following OSHA 30 and company guidelines for proper equipment usage.
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Applied primers or sealers to prepare bare wood or metal for finish coats.
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• Read work orders
• Read building plans
Great verbal skill with homeowners and written skills to determine work requirements
•
Able to quickly make decisions and resolve problems with respect and tact
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All forms of painting, any material or surfaces with precision and with meticulous detail
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• Quickly identify different Mold types
• Developed and implemented safety protocols for the team.
• Managed sites by focusing on safety, operations and productivity.
• Communicated regularly with subcontractors regarding project timelines. Applied primer, paint, varnish and other finishes to walls, ceilings, furniture and fixtures.
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Collaborated with architects and designers in selecting the best color combinations for a given space.
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April 2000 - September 2005
Flight Attendant Southwest Airlines Oakland, CA
Provided safety instructions to passengers prior to takeoff and landing. Assisting all people with kindness, compassion,empathy and always without prejudice.
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Attention to detail is a priority in every job. Flight log's, passenger action reports and inventory paperwork were completed with accuracy.
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I enjoyed keeping high quality standards while working effectively as a team in a fast-paced environment.
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Showing up early with a positive attitude, ready to work each day, building a foundation for a great teamwork and smooth flying.
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Built and maintained positive relationships with co-workers, customers, and managers.
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Administered and coordinated emergency procedures or care, enhancing onboard safety. I always remembered my training and jumped in to take the lead in any emergency to help others.
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Listened actively to directions and followed instructions to complete accurate work.
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• Responded to medical emergencies as needed during flights. Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
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EDUCATION AND TRAINING
September 2020
CEMR/CEMA Mold Assessor & Remediation
American Mold & Moisture Association, Tampa, FL
May 1993
GED
Lompoc High School, Lompoc, CA
CERTIFICATIONS
• Mold Remediation Training - [Year]2020
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