Customer Service Export Agent
Resume:
Carvacier Sanders
EXPORT AGENT/IMPORT AGENT
College Park, GA 30349
******************@*****.***
To obtain any position where I can utilize my experience in data analysis, optimizing organizations and
implementing process improvements.
WORK EXPERIENCE
Export Agent/ IMPORT AGENT
Swissport International Ltd. - Atlanta, GA
February 2020 to Present
● My job as an export agent/Import and being
Dangerous Goods certified is to
1. Ensure paperwork is prepared timely and
accurately
2. Prepare airline and customs documentation
3. Make sure paperwork related to the cargo is correct before release
● Assure proper compliance with local and
international laws and regulations
● Follow Dangerous Goods
● Requirements and Regulations
● Comply with other
● General office duties as assigned
On import, my job title requires customer service,I calculate stats in order to provide the company with its earnings per flight. Also, with import, I prepare flights, as in create the manifest that tells the next destination, what type of cargo, and how many pieces and tonnage they will be receiving,as well as recovering freight. In return, I notify customers when their freight has arrived and will be available for pick up.
In Addition to working both import ( Qatar Airline) and export (Cargolux) I’ve had the pleasure of training future agents on the steps to ensure that all steps were followed and carried out as listed above .
● Handle general customer service inquiries via
phone and email related to tracking and
tracing of AOG & Engine shipments
● Prepare, handle, and process documentation
for AOG & Engine moves
● Coordinate all aspects of pick-up and delivery,
including initiation, rate quotation, status
updates, and vendor invoice approval
● Track and trace shipments, monitor vendor
performance, and address and resolve service
irregularities
● Ensure shipments adhere to schedules
through follow-up
● Collaborate with company branches,
gateways, and other offices under the
direction of the AOG & Engine Desk
SHIFT MANAGER
Pizza Hut - College Park, GA
November 2019 to February 2020
• Train workers in food sanitation procedures.
• Balance receipts.
• Manage inventory.
• Order supplies.
• Resolve customer complaints.
• Manage employee discipline.
ASSISTANT DIRECTOR OF FINANCE
The Ocean Club– Biloxi, MS
October 2019 to November 2019
● Creating and updating spreadsheets of daily
transactions
● Managing accounts receivable and payable
● Reviewing and processing reimbursements
● Maintain harmonious and professional relationships with all departments and Home Office.
● Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of
Conduct as set forth in EmPact.
● Plan, organize, lead and control different projects and activities within the finance team.
● Identify coaching moments and ensure that those
moments become opportunities of learning and
development for the Finance team.
● • Experience using Microsoft Office Suite, PeopleSoft 9.0, Marketplace e-Procurement.
● • Experience with electronic data record-keeping, reports, etc.
● • Effective writing skills.
● M• Excellent interpersonal skills: customer service focused.
ASSISTANT MANAGER
Home Depot–Biloxi, MS
November 2018 to October 2019
● Provide customer service by greeting and
assisting customers, and responding to customer
inquiries and complaints.
● Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
● Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
● Inventory stock and reorder when inventory
drops to a specified level.
● Instruct staff on how to handle difficult and
complicated sales.
● Estimate consumer demand and determine the
types and amounts of goods to be sold.
● Formulate pricing policies for merchandise,
according to profitability requirements.
● Hire, train, and evaluate personnel in sales or
marketing establishments, promoting or firing
workers when appropriate.
● Assign employees to specific duties.
● Enforce safety, health, and security rules.
● Examine merchandise to ensure that it is
correctly priced and displayed and that it
functions as advertised.
● Plan budgets and authorize payments and
merchandise returns.
● Perform work activities of subordinates, such as cleaning and organizing shelves and displays and
selling merchandise.
● Plan and prepare work schedules and keep
records of employees' work schedules and time
cards.
● Review inventory and sales records to prepare
reports for management and budget departments.
● Examine products purchased for resale or
received for storage to assess the condition of
each product or item.
● Establish and implement policies, goals,
objectives, and procedures for their department.
● Plan and coordinate advertising campaigns and
sales promotions, and prepare merchandise
displays and advertising copy.
● Confer with company officials to develop methods and procedures to increase sales, expand markets,
and promote business.
EDUCATION
BS Degree in BUSINESS MANAGEMENT
COLUMBIA SOUTHERN UNIVERSITY (Alabama)
April 2018 to 2019
AA Degree in BUSINESS MANAGEMENT
HOLMES COMMUNITY COLLEGE (Mississippi)
August 2014 to May 2016
My top Skills
● Microsoft Word, Excel, Outlook, Powerpoint,
SharePoint
● Database management
● Calendar management
● Quickbooks and Xero
● Proficiency with photocopiers, scanners, and
projectors
● Accurate data entry
● Inventory and supply management
● Editing and Proofreading
● Billing and record-keeping
● Business Knowledge
● Customer service
● Data Entry
● Problem Solving
● Time management
● Attention to detail
● Customer and Personal Service
● Sales and Marketing
● Administration and Management
● Active Listening
● Coordination
● Critical Thinking
● Service Orientation
● Management of Personnel Resources
● Education and Training
● Time Management
● Complex Problem Solving
● Instructing
● Judgment and Decision Making
● Food Production
ADDITIONAL INFORMATION
Expertise: I have background experience in coordinating daily activities and employee work in various companies. My role is to ensure the efficiency of business operations online and improve company performance. Key
responsibilities of my role included setting goals and objectives, implementing business plans, recruiting and hiring employees, developing budgets, generating reports, implementing company policies, cultivating relationships with partners and suppliers, attending industry events, and adhering to legal guidelines. Skills for Administrative Assistants
● Communication (written and verbal)
● Prioritization and problem-solving
● Organization and planning
● Research and analysis
● Attention to detail
● Customer service
● Phone Etiquette
● Discretion
● Emotional Intelligence
● Responsibility
● Teamwork and delegation
● Management and training
● Flexibility and efficiency
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