Customer Service Front Desk
Resume:
Allison Drewry
Costumer Service, Front desk manager, Stockroom manager Dispatcher,
Taft, CA 93268
***************@*****.***
I am an outgoing and energetic person ready to start a career with a company that I can grow with and
use my skills and abilities to help the company succeed.
I have over 7 years of experience providing customer service, administrative and secretarial support.
I have over 3 years in retail.
Also, over 10 years of experience with cooking, detailed cleaning and organization skills.
I also have over 5 years of taking care of the elderly and the mentally challenged.
I can multi-task, I'm a fast learner and a pro-active problem solver. Im ready to get the job done.
Authorized to work in the US for any employer
Work Experience
Administrative Dispatcher/Customer Service
Devon’s Body Shop and Towing - Shafter, CA
January 2009 to December 2015
Performs administrative and office support activities for supervisors, while dispatching calls to multiple
drivers for multiple agencies; Including AAA, Local Law enforcement, CHP and Insurance companies.
As well as, making spreadsheets for drivers. Inputting data in the computer to do payroll for all drivers
in the Shafter office. I was the only one in that office, and I was able to provide quality customer service
to all customers. I always had my drivers inline and my office clean and organized at all times.
Customer Service Rep/Stockroom manager
K-Mart - Taft, CA
March 2006 to April 2008
I had a multi role responsibility while working at K-Mart. I started out opening the store and stocking
shelves. As well as code match. I had a crew of 7 I had to manage.
I also was on the floor cleaning, organizing and helping costumer's.
Shortly after that they had me at the register doing returns. I was doing all duties until right before they
closed the store down
Needless to say it was hetick at times, but in those 2 years I learned a lot about different areas while
working in any kind of retail store.
Education
High school diploma
Taft Union High School - Taft, CA
August 1996 to March 2000
Skills
• Good Phone Etiquette
• Dispatching
• CUSTOMER SERVICE (10+ years)
• Data entry
• Filing
• Back Office Skills
• Payroll
• Lien Sales
• Accounts Payable
• Accounts Receivable
• MS Word/MS Excel
• Billing clerk
• Office manager experience
• Cleaning & Organization Skills (10+ years)
• Interior design (5 years)
• Personal assistant experience
• Microsoft Outlook
• Bookkeeping
• Microsoft Office
• Accounting
• Front Desk Office experience (7 years)
• Guest services
• Parts ordering (10+ years)
Languages
• English - Expert
Assessments
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Delivery driver — Proficient
June 2022
Interpreting instructions or signs and solving problems
Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Familiar
October 2021
Responding to customer situations with sensitivity
Full results: Familiar
Sales skills — Proficient
September 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Any job Ive ever had I do it with pride. I like to make people happy. I'm easy to work with and get along
with. I treat others how I expect to get treated "with respect".
If I don't already know how to do something, I can learn how to do it in a timely manner.
I promise I won't let you down.
Contact this candidate