Customer Service Data Entry
Resume:
ASHLEY
MORENO
CLERK III
****************@*****.***
Victoria, Texas 77901
CONTACT
SKILLS
• Calendar Management
• Driver Communications
• Mail Processing
• Customer Satisfaction
• File and Database Management
• Stocking and Replenishing
• Product and Service Sales
• Handling Payments
• Cash Handling
• Billing and Invoicing
• Microsoft Office
• Copying and Scanning
Focused Clerk with expertise in customer service, data entry, and administrative support. Detail-oriented and organized with strong interpersonal and communication skills. Proven ability to work efficiently under pressure and meet tight deadlines.
PROFESSIONAL SUMMARY
Clerk lll
Victoria County Animal Services, Victoria, Texas Packer
Costal Bend / Interplast, Lolita, Texas
EXPERIENCE
August 2019 - Present
• Answered phones in a professional manner and addressed inquiries promptly.
• Operated office equipment including computers, printers, copiers, scanners.. Performed administrative tasks such as filing, photocopying, faxing, mailing, and
• scheduling appointments.
• Provided excellent customer service to ensure satisfaction.
• Utilized problem solving skills to resolve customer complaints quickly.
• Processed customer payments accurately and efficiently. Assisted department personnel in completion of routine tasks to meet deadlines.
•
Organized information into databases, spreadsheets, and documents using advanced computer skills.
•
• Maintained up-to-date knowledge of company services and products. Assisted customers with product selection by providing accurate information about products.
•
• Completed data entry tasks with strong focus on accuracy and data integrity.
• Verified accuracy of all paperwork prior to submitting it for processing.
• Trained new staff on clerical procedures and office policies.
• Input billing information and prepared invoices for customers. June 2018 - April 2019
• Kept workspace neat, clean, and organized at all times for safety purposes.
• Collaborated with colleagues to complete daily packing goals. Packed items into boxes according to size and weight restrictions specified by shipping company.
•
• Assembled boxes and containers according to size specifications of the product.
• Inspected packages to ensure they meet quality standards before shipping.
• Followed established procedures for hazardous materials handling. Landscaper
A Year Around Lawn Service, Vanderbilt, Texas
Server
Montana Mikes, Victoria, Texas
Labor/Operator
Lester Contracting, Port Lavaca, Texas
• Demonstrated proficiency in packing, labeling, and sorting items for shipment. June 2018 - April 2019
• Shoveled, spread, and leveled soil, gravel, and stones. Operated a variety of equipment including mowers, tractors, edgers, blowers, trimmers, hedge clippers, aerators and sprayers.
•
• Utilized power mowers, tillers, and trimmers to maintain landscaping.
• Cared for established lawns by mulching, aerating, and weeding.
• Used shears, pruners, or chain saws to prune and trim trees and shrubs.
• Planted trees, bushes, and flowers to beautify grounds. Demonstrated excellent communication skills when interacting with clients,
• colleagues and supervisors.
Mixed and sprayed or spread fertilizers, herbicides, or insecticides onto grass and shrubs.
•
January 2018 - March 2018
Provided excellent customer service by anticipating needs and responding promptly to requests.
•
Greeted and accommodated guests, building positive experience from first
• interaction.
Demonstrated ability to interact with customers in a friendly and professional manner.
•
Prioritized multiple tasks in dynamic environment and stayed calm and composed.
•
• Used good communication skills to reduce guest dissatisfaction. Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
•
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Memorized menu to help diners make informed meal choices. February 2017 - January 2018
Maintained all safety protocols while working on job sites, including wearing personal protective gear.
•
• Worked collaboratively in diverse environment with various employees. Performed manual labor tasks such as digging ditches, lifting objects and
• shoveling materials.
Cleaned up debris from construction sites using rakes, brooms and other equipment.
•
Unloaded equipment from trucks and transported materials to various site locations.
•
Flagger/Spotter/Labor
Cajun Construction, Port Lavaca, Texas
Firewatch
Plant Maintenance Service (PMS), Port Lavaca, Texas Administration/Day Stocker at local Stored
Link Staffing, Victoria, Texas
Used protective clothing and safety equipment according to industry regulations.
•
Organized tools and equipment in an efficient manner to maximize productivity
• on job sites.
Utilized hand tools and machines to remove dirt, rocks, and debris away from job sites.
•
• Ran errands and picked up new supplies for supervisors.
• Removed waste and damaged equipment from work areas to prevent accidents. February 2015 - June 2015
Worked effectively with other members of the team in completing assigned projects quickly and efficiently.
•
Performed general labor duties such as digging, lifting, carrying, and loading materials.
•
Operated a variety of hand tools and power equipment in the performance of
• assigned tasks.
Followed instructions from supervisors regarding specific tasks that needed to be completed.
•
• Worked collaboratively in diverse environment with various employees.
• Loaded and unloaded trucks with construction materials.
• Cleaned up job sites after completion of projects.
• Collected and disposed accumulated trash on and around jobsite on daily basis. Utilized hand tools and machines to remove dirt, rocks, and debris away from
• job sites.
September 2014 - January 2015
Prepared written reports detailing daily activities and incidents observed while on duty.
•
Responded quickly and effectively to emergency situations such as fires or medical emergencies.
•
Monitored and patrolled assigned areas to detect signs of fire or unauthorized
• activity.
Reported any potential fire hazards to the appropriate personnel for further investigation.
•
July 2013 - June 2014
Collaborated with team members in order to complete daily tasks in a timely manner.
•
Assisted in training new employees on proper stocking techniques as well as
• safety protocols when operating machinery or handling hazardous materials. Hostess
Montana Mikes, Victoria, Texas
Carhop
Sonic, Victoria, Texas
Monitored expiration dates of products on the shelf regularly to prevent spoilage or wastage.
•
Operated manual pallet jacks, forklifts, and other material handling equipment
• safely during loading and unloading activities.
Leveraged communication skills to build relationships with customers and provide them with helpful product information.
•
February 2012 - June 2013
Answered phone calls to take reservations and address guest questions and concerns.
•
• Greeted customers and provided them with menus.
• Demonstrated flexibility by helping out in other departments as needed.
• Assisted in seating guests and managing the wait list. Supported servers and bussers through high-volume shifts with food running
• and table clearing.
• Communicated clearly with servers regarding guest needs or requests. Demonstrated excellent customer service skills to ensure a pleasant dining experience.
•
Maintained cleanliness of the lobby area, including wiping down tables and
• chairs.
August 2011 - November 2012
• Served guests by carrying food and drink items to vehicles.
• Processed payments, counted money and provided correct change.
• Liaised with supervisor to follow proper void and refund procedures.
• Efficiently managed multiple tasks simultaneously in fast-paced environment. Developed knowledge of menu items, ingredients, prices, promotions, payment methods, special offers.
•
High School Diploma
Industrial High School, Vanderbilt Texas
EDUCATION
November 2013
CERTIFICATIONS
• Notary Signer
REFERENCES
Jose Flores — Animal Services
Chief
*******@****.***
Katriana Jackson — Olive Garden
Manger
******************@*****.***
Dee Perez — I Don't Know
Security Guard
***********@******.***
Supervisor
Acquaintance
Family Member
Contact this candidate