Quality Assurance Software

Timothy W Lloyd

520-***-**** *******@*****.*** **1 W Summer Rain Dr, Oro Valley, AZ 85737

PROFESSIONAL SUMMARY

Dedicated and detail-oriented Software Quality Assurance professional with over 15 years of experience in testing, quality assurance, and project management across a variety of software platforms. Expertise in ensuring software reliability and performance through comprehensive testing methodologies, including manual and automated testing, defect tracking, and user acceptance testing (UAT). Strong background in Agile and SDLC frameworks with a proven ability to develop test strategies, lead QA teams, and improve software quality across multiple deployments. Adept at collaborating with development teams, stakeholders, and clients to deliver robust, high-quality software solutions on time and within scope.

EXPERIENCE

Software Quality Assurance Analyst III, Document Storage Systems, Inc.

April 2014 – April 2024

Quality Assurance Analyst assigned to a Department of Veterans Affairs software that supports inventory and asset management deployed at 170+ sites.

Perform testing activities for enhancements, internally found defects and production support issues. This includes gathering and analyzing requirements; generating and executing test plans; deployment of builds into test environments; identifying defects and logging them into tracking systems; and actively participating in meetings related to the work effort.

Became trainer for QA department new hires, covering departmental policies, SDLC and project/test management software (qTest/Jira/Confluence).

Sub-Contractor to a Department of Veterans Affairs project to maintain and enhance the software systems that support seven prescription mail order facilities.

Coordinate and document testing activities for enhancements and production support issues. This includes gathering and analyzing requirements; generating and executing test plans; publishing testing summary reports; identifying defects and logging them into the tracking system; and actively participating in meetings related efforts assigned.

Serve as liaison to the facilities for user acceptance testing (UAT) efforts.

Contributed to the creation of policies and procedures that manage the workflow of work items throughout the entire development lifecycle, using an agile development methodology.

Key Highlights:

Individual contributor and lead (with Public Trust clearance) to the successful validation of system modifications resulting in the deployment of numerous releases that comprised of production issue fixes and enhancements, defined to increase productivity, operational standardization and to support 508 compliance.

Quality Assurance Senior Project Manager, Coventry Healthcare

November 2008 – February 2014

Assume full responsibility in creating test strategy and plan documents; estimating testing and quality assurance initiatives; generating and executing test cases; identifying defects and logging them into the tracking system; and actively participating in meetings related efforts assigned.

Play a key role as lead tester for projects/releases encompassing data migration, major system enhancements, and client implementations.

Carry out key tasks such as coordinating activities with offshore resources, providing technical assistance to staff facilitating testing activities with interfacing systems.

Serve as liaison for user acceptance testing (UAT) efforts.

Publish project and release testing status reports focusing on progress and critical issues; create monthly metric reports regarding defects found, root cause, and aging.

Conduct training for new staff on policy, tools, and business knowledge; participate in the development of departmental policies and procedures.

Observe strict adherence to Software Development Life Cycle process; participate in Agile methodology integration.

Expertly handle requirements, test planning, test case creation, and defect management within Hewlett Packard's Application Lifecycle Management (ALM) application.

Key Highlights:

Exemplified technical expertise in scripting queries for: test case validation; manipulating data for testing; and designing tests for new functionality and defect resolutions. Used Soap UI for validating web methods. These activities were performed to validate software developed to manage the process of workers compensation pharmacy claims.

Rendered strategic oversight to the successful validation of system modifications resulting in the deployment of 16 quarterly and numerous off-cycle releases comprised of major projects, aiming to increase efficiency and revenue as well as maintain regulatory compliance.

Senior Software Test Engineer, Breault Research Organization

July 2007 – November 2008

Perform testing activities for enhancements and production issues supporting optical engineering software. This includes generating and executing test plans; identifying defects and logging them into tracking systems; and actively participating in meetings related to the work effort.

Maintained complete conformity with ISO 9001:2008 standards in accomplishing all assigned tasks in a timely manner.

Took charge of documenting changes for internal and external personnel as well as participating in software development improvements.

Key Highlight:

Made major contributions to two annual releases and numerous maintenance releases through development and implementation of tests for new functionality and defect resolutions of software developed for optical engineering applications.

EDUCATION

Bachelor of Science, Business Administration June 1997

Elmhurst University

Associates of Science August 1991

Elgin Community College

SKILLS

Microsoft Office Suite, Microsoft SharePoint, SQL Scripting, HL7, Soap UI, Microsoft Project, Analyze Requirements, Risk Assessment, Project Management, Atlassian Confluence/Jira, Tricentis qTest, Agile, Scrum, Waterfall, SDLC, Team Lead, Certified Software Test Engineer, Scrum Master Certified, Troubleshooting, Test Case Scripting

Contact this candidate