Data Entry Customer Service
Resume:
Shalanda Mallard
Joliet, IL
*********@*****.***
Objective
Obtain a position as a team-player in a people-oriented organization where I can maximize my administrative and office environment experience in a challenging environment to achieve the corporate goals.
Skills
Detail-oriented
Team Work
Self-Motivated
Multitasker
Accountability
Analyzing Information
Employment Trainer
Data Entry/10 Key
Customer Service
Excellent Organization Skills
Multi-phone Lines
Leadership
COMPUTER SKILLS: Proficient in Microsoft Word, HRIS, Power Point, Word Perfect, Adobe Photoshop, Excel, Access, Data Entry, AS400, SAP, Kronos, ADP Case Link and Internet research.
Education
University of St. Francis Joliet, IL
Bachelor of Science in Business Administration (2020 – 2022)
Joliet Junior College Joliet, IL
Certificate of Achievement/Completion Human Resources (2019 – 2020)
Grand Rapids Community College Grand Rapids, MI
Associate Degree in Business Administration (2010 – 2012)
University of Phoenix Online
Business Administration Course (2009 – 2010)
Goodwill Industries Business Training Wyoming, MI
Business & Banking Certificate (1993 – 1995)
Work Experience
Will County Health Department 06/22-Present
Behavioral Health Dept Administration Clerk II Joliet, IL
Assist in reports or correspondence
Utilizing word processing, spreadsheet, and other business software
Perform complex data entry tasks
Maintains records, files, and other documents
Answer the telephones
Direct call to the appropriate person
Operate office machines
Files correspondence and other records
Assists clients with setting up appointments
Run reports and other applications
Will County Health Department (Kelly Temp Service) 07/21-05/22
HR Assistant Joliet, IL
Administrative and clerical support
Handles Temp agencies timecards and invoices
Maintains employees’ files in compliance with state and federal laws
Prepares job descriptions for agency
Maintain and assist with vaccination reports
Assist with payroll and payroll audits
Assist with badges and background checks
Handles unemployment claims
Prepares reports for training
Cornerstone Services Inc 07/19 – 09/20
HR Assistant Joliet, IL
Promptly respond to verbal and written request for employment verification
Administrative and clerical support
Performed annual reviews, renewal checking for employee’s on their anniversary date
Completed onboarding
Assist with payroll
Oversaw and coordinated employee’s anniversary gifts
Maintained ongoing compliance with all agency-related training and certification
Input new employees in the payroll system
Assist with orientations
Warehouse Services 03/18 – 08/18
Industrial HR Clerk Joliet, IL
Reviewed and pulled resumes
Set up and conducted interviews
Assist in orientations
Variety of office responsibilities
ExxonMobil (Kelly Temp Services) 04/17 – 02/18
Record Management & Admin
Obtained a list of shipments from a report to see who Received In and if payment schedule has been made
Assisted various department with needs of POD
Communicated respectfully and effectively with co-workers
Checked site and AS400 to see if shipment has been received. If customer had not received shipment, contacted requestor to see what the status was
Assisted in helping the customer get the merchandise if products were short or missing
Maintained signed packing slips
Pitney Bowes/Novitex 01/13 – 07/15
Index Coder (Temp through Kelly Temp Services 06/12 – 01/13)
Kept client information confidential
Entered data from source documents into prescribed corrective computer database
Maintained office and stationary equipment
Prepared rejected data for entry by verifying, obtaining, and correcting missing data
Trained fellow workers in multiple company facilities on various projects
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