Customer Service Sales Associate
Resume:
Mariah Hicks
Stillwater, OK *****
********************@*****.***
• To pursue my passion of providing excellent service to the general public. Also to obtain skills in different areas of the work field that will provide me with the knowledge and skills in life that can help me in the future and in other work environments. I want to learn different skills and apply them to my job now. You don't gain experience without ever being given a chance. Authorized to work in the US for any employer
Work Experience
Front Desk Agent
Holiday Inn Express and Suites-Stillwater, OK
October 2024 to Present
Check guests in or out.
Make room keys.
Address customers with any potential concerns.
Process payments
Team Member/ Concession worker
OSU Cowboy Dining-Stillwater, OK
August 2024 to October 2024
Restock food
Sweep and mop
Clean tables
Restock concessions
3rd Key Holder/Receptionist/Sales Associate
Americas Best Contacts and Eyeglasses-Fresno, CA
October 2023 to March 2024
Greet customers at entry.
Schedule appointments and verify insurance.
Answer phones and multiple lines.
Sales associate process sales of glasses and services preformed. CSR - Customer Service Representative
IRS-Fresno, CA
October 2022 to March 2023
Help tax payers understand their returns. And account discrepancies Cashier/Food Service
SSA Group, LLC-Fresno, CA
March 2021 to May 2022
Take customers orders
Use cash register
Stock empty refrigerator with drinks
Cashier/Customer Service
Walmart-Fresno, CA
November 2017 to October 2020
Assist customers with their purchases. Price check. Verify prices. Process returns. Cash checks. Process money transfers. Process money orders.
CNA/Caregiver
Twilight Haven-Fresno, CA
January 2017 to October 2017
Assist resident in activities of daily living, care and basic needs CNA - Certified Nursing Assistant
Golden Living Centers fresno-Fresno, CA
October 2016 to January 2017
Certified Nursing Assistant as of 10/15/2016. I obtained my license on 10/15/2016. I do have the certification from California department of public health. I can preform all essential job functions Cashier/Team Member
Joanns Craft-Fresno, CA
April 2016 to August 2016
• Stocker
• Fabric cutter
• Used pricing scanner and label reader
Cashier
CUSTOMER SERVICE REP
ALORICA
June 2014 to March 2015
• Assisted customers Via telephone
• Handle customer concerns efficiently and effectively Cashier and Crew Member
KFC-Clovis, CA
February 2014 to May 2014
Dish Washer
Prep food
Take and prepare orders
Cashier
Education
Certification in Nursing
Golden Living Training Center - Fresno, CA
August 2016 to October 2016
Diploma in General
HOOVER HIGH SCHOOL FRESNO - Fresno, CA
2009 to 2013
Skills
• Certified Nursing Assistant (1 year)
• Caregiving
• Pricing
• Vital Signs
• Patient Care
• Cashiering (6 years)
• Customer Service (6 years)
• Data Entry
• Food Safety
• Food Service
• Cash handling
• English
• Phone etiquette
• Retail sales
• Meal Preparation
• Cooking
• POS
• First aid
• Food handling
• Customer service
• Cleaning
• Microsoft Office
• Live chat
• Medical coding
• Organizational skills
• Computer skills
• Communication skills
• Medicare
• Food handling
• Medical terminology
• Retail sales
• Cash handling
• Front desk
• Clerical experience
• Vital signs
• Cooking
• Dishwashing
• Dietary aide experience
• Medical office experience
• Microsoft Excel
• Medical receptionist
• Experience with children
• Classroom management
• Data entry
• Microsoft Outlook
• Analysis skills
Certifications and Licenses
Certified Nursing Assistant (CNA)
October 2016 to November 2018
ServSafe
CPR Certification
Food Handler Certification
Basic Life Support (BLS)
March 2023 to March 2025
Driver's License
July 2021 to November 2026
Assessments
Work motivation — Proficient
February 2021
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Completed
May 2021
Responding to customer situations with sensitivity Full results: Completed
Verbal communication — Completed
September 2021
Speaking clearly, correctly, and concisely
Full results: Completed
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Impact & influence — Completed April 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Elementary school classroom management — Proficient April 2022
Managing behavior in elementary school classrooms
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills & Abilities
• Ability to work well in a group setting with little to no supervision.
• Capacity to analyze and problem solve
• Knowledge and ability to work on task effectively and efficiently on a task when told to while providing great service
• Dedicated worker with excellent customer service skills and experience
• Able to take on multiple responsibilities with great leadership skills and abilities.
• People person, able to greatly communicate with people committed, dependable and flexible.
Contact this candidate