Property Manager Customer Service
Resume:
Vicki Roberts
***** ******* ******, *****, ** ***97
*************@***.***
Career Objective
Obtain a challenging position in which my organization, creative, and communication skills will enable me to contribute to the company’s overall goals. The ideal position will thrive on exceeding goals by valuing individuality in addition to teamwork.
Highlight of Qualifications
Possess 9 years of Property Management experience
Maintain excellent verbal and written communication skills
Work well in obtaining goals within a short timeframe
Specialize in stabilizing distressed properties
Outstanding multitasker
Hold strong core values
Relevant Work Experience
Finlay Management ( January 2014- October 2014)
Property Manager
Managed 108 apartment homes while overseeing a staff of 3
Reached and maintained 95% occupancy
Responsible for marketing and leasing
Accountable for managing rent delinquencies and eviction filings
Prepared weekly owner reports that outlined the success of the property
Completed all move-in and move-out inspections
Scheduling and ordering of all maintenance calls and emergencies
Effectively handle resident issues
Maintained resident retention- at least 60% renewal rate
Michaelson Group Reality (July 2013- November 2013)
Property Manager
Successfully managed 225 apartment homes while overseeing a staff of 4
Maintained 95% occupancy
Sustained 97%-100% delinquency
Avesta Home, LLC (September 2012-March 2013)
Regional Customer Service Manager/Acting Business Manager
Successfully managed 497 apartment homes while over seeing 4 Community Managers who were responsible for 669 units
Created Operating, Capital, & Rehab Budgets
Reviewing/Revising owner weekly reports for 6 properties
Effectively handles resident issues and calls
McKinley, Inc (March 2010-September 2012)
Take Over Community Manager- Cliental Services
Successfully stabilized 3 separate distressed properties totaling 920 units and managed 11 employees
IMT Residential (January 2009- March 2010)
Assistant Manager
Rent Collections
Responsible for water billing and move our charges
Accountable for serving delinquent notices and evictions
Iron Clad Security/Kennedy Electric (June 2005- January 2009)
Office Manager
Accountable for scheduling 8 employees for daily installations and service request
Responsible for Accounts Payable and Accounts Receivable
Accountable for Funding and Brinks contracts
In charge of payroll for 10 employees
Calex LLC (November 2003- May 2005)
Leasing Consultant
Responsible leasing entire community
Accountable for maintaining residents
In charge of distributing work order
Patterson’s Service Center (March 2001-November 2003)
Office Manager
Responsible for Accounts Payable and Accounts Receivable
Managed customer service inquires
Maintained adequate parts inventory
Nassau County Clerk of Courts (January 1999-July 2000)
Traffic citation data entry
Assistant to traffic court Judge
Managed customer service inquires
Computer Skills
All versions of Windows
Microsoft Office Tools
Rent Manager
Yardi Voyager
AMSI
Onesite
MRI
Nexus
EMS
Property Bridge
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