A management professional with 18+ years of exceptional track record i

OBJECTIVE

A management professional with **+ years of exceptional track record in driving business excellence

across the hospitality industry, with competencies in Tele Marketing and business development, seeking a

senior position with a dynamic organization to contribute accrued skills in formulating organizational.

objectives and charting a mutually beneficial growth path.

KEY SKILLS

Strategic Planning, Hospitality & Business Development

Target Setting & Achievement, Staff Management, Training & Development

Leadership, Team Building, Motivation, Interpersonal, Communication Skills & Recruitment

Analytical Skills, Critical Thinking, Decision Making & Problem-Solving Skills, Presentation Skills

Computer Related Skills (MS Office Applications & Internet Usage)

Excellent Verbal & Written communication skills

PROFESSIONAL EXPERIENCE

Call Center customer service manager, on the wood chain of restaurant, UAE (Oct 2019 – Jan 2020)

Key Responsibilities:

Staff Recruitment and training

Ensure the proper application and fulfillment of the company’s policies and procedures.

Reporting KPI’s that measures the profit and Payroll on weekly basis to assess performance.

Balancing the expenses, reporting the sales and payroll, ensure the proper closing of Sales.

Ensure high satisfaction of customer service.

Professional conflict resolution

Sales Manager, Club World, United Arab Emirates (May 2017 – Sep 2019)

Key Responsibilities:

Recruiting, training and maintaining the good candidates

Managing team members and motivate them to achieve the sales targets and increase profitability.

Ensure the proper application and fulfillment of the companies’ policies and procedures.

Balancing the expenses, reporting the sales and payroll, ensure the proper closing of Sales.

Ensure good customer service and conflict resolution.

Program Manager, HMC Hospitality Marketing Concepts, United Arab Emirates (August 2007 – April 2017)

Key Responsibilities:

Recruiting, training and maintaining the good candidates

Managing team members and motivate them to achieve the sales targets and increase profitability.

Ensure the proper application and fulfillment of the company’s policies and procedures.

Reporting KPI’s that measures the profit and Payroll on weekly basis to assess performance.

Balancing the expenses, reporting the sales and payroll, ensure the proper closing of Sales.

Ensure good customer service and conflict resolution.

Tele Marketing Team Leader, International Publishers, Beirut Lebanon, (January 2004 – July 2006)

Key Responsibilities:

Execute Sales Calls and maximize sell-in percentages of packages at full revenue.

Selling new products to new customers and upgrading existing customers

Communicating with customers and generating sales leads for them

Answering questions and providing assistance to potential and current customers

Fluently delivering the marketing scripts, ensuring the customers excitement about the product

Telemarketing Agent, MCA, Beirut Lebanon, (October 2003 – December 2004)

Key Responsibilities:

Selling our products to customers and generating sales leads for them

Execute Sales Calls and maximize sell-in percentages of packages at full revenue.

Selling new products to new customers and upgrading existing customers

Answering questions and providing assistance to potential and current customers

Maintained a clean and safe working environment in the food and beverage departments while ensuring compliance with local and international sanitation and safety requirements.

Floor Operations Supervisor, Crepaway, Beirut Lebanon, (June 2001 – September 2003)

Key Responsibilities:

Daily staff briefing, and close supervision.

Setting and controlling customer service standards

Supervising orders and ensuring best F&B presentation

Organizing and coordinating special events (i.e., birthdays…)

Maintaining customer loyalty by always ensuring their satisfaction

Training and supervising human resources.

F &B Supervisor, Marriott Hotel, Beirut Lebanon, (February 1997 – March 2000)

Key Responsibilities:

Meeting and greeting customers.

Maintaining customer service standards

Handling orders of food and beverage

Achieving target by up selling

Previous Professional Experiences:

1996 - 1997: Hostess – Hard Rock Cafe, Lebanon.

1994 - 1996: Cashier – Pizza Hut, Lebanon.

1993 - 1995: Sales Agent – Fattal (Avon), Lebanon.

EDUCATION

MAR SAWARIOUS HIGH SCHOOL, Beirut, Lebanon (1991 – 1993)

Lebanese Baccalaureate – (Senior high school)

Training Courses:

First Aid, Lead and motivate, Service excellence, ISO, Firefighting, Total quality management, (T.Q.M) .problem solving, Assessment and appraisal of employees, Supervisor in training

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