Customer Service Front Desk
Resume:
*****.*****.*@*****.***
PRIYA CLEMENT
SKILLS
Patients, Math, Customer Service, Scheduling Appointments, Optical Systems, VSP, Eye Exams, RX, Front Desk, Insurance Claims, Patient Care, Pre-test, Medical History, Insurance Benefits, Patient Charts, Insurance Coverage, Insurance Verification, Patient Appointments, Eye Glasses, Patient History, Optical Equipment, Computer System, and Hippa.
EXPERIENCE
Stanton Optical 0263 - Doctors Technician/Lab Technician - 4704 South Blvd Suite A Charlotte NC 28217
August 2024 - November 2024
● Collecting insurance from different companies by using a google sheets template provided by the company. As a doctors technician I aid the refractionist by doing preliminary testing using the ARK, tonometer, and performing fundoscopy. I aid the sales associates by using paper capture to input the patients ID, insurance card and filling in their IVF forms so it could be handled through their insurance
● I check/enter prescriptions and dispense glasses if needed as well as sell by reviewing the prescription in detail and tell the patient what they need to aid in their vision. Using my marketing techniques from my previous job to introduce our latest deals according to their needs. Whether it is for glasses or contacts to give them an idea before returning them back to the sales floor.
● Educating myself outside of work in order to give excellent customer service by demonstrating proper sanitization and contact insertion and removal. Every instrument is cleaned while the patient watches. If needed I have filled out work/school excuses, dmv forms and as well as referred patients out to the ophthalmologist if needed for further treatment.
Visionary Retail Management LLC - Assistant Manager - 12806 S Tryon St Charlotte, NC 28273
March 2024 - August 2024
● Performing the operational activities to support the store's financial and customer experience goals, including opening and closing the store. Ensure every person feels welcomed by printing out welcome letters and discussing the patients' insurance benefits.
● I check/enter prescriptions and dispense glasses. I notify patients when their glasses have been delivered for pick up through Eyefinity POS. I also schedule patients on the appointment calendar, look at reports, manually calculate insurance benefits, and remake orders, helping the patient by shopping according to face shape, style, and prescription.
● Helped pick out frames, measured patients for their glasses, and maintained product and optical knowledge through continuous training to ensure information was given accurately and the glasses were made correctly the first time. Will correct eyewear as necessary by making minor adjustments to the nose pad, screws, or temples. Under the optometrist, I studied using our lensometers, autorefractors, keratometers, and retinal cameras.
Windsor, Assistant Manager - 11025 Carolina Place Parkway, Pineville, North Carolina - NC 28134
December 2022 - March 2024
● We drove sales goals by discussing the numbers we would make for the day with our team. We ensured the store complied with Windsors' visual guidelines by being neat, clean, and tidy and making smart merchandising decisions to market to our customers.
● I build brand loyalty by offering feedback to customers on outfit selections. I also help the store manager find creative people to join our team. I encourage everyone to take pride in their appearance and always look their best. I bring my best foot forward daily by fostering a culture of respect, care, ownership, and personal commitment.
● Organize and plan by performing daily operations to prepare for any big events happening in that season. Team up with the store manager to supervise and conduct training by giving recognition, coaching, and feedback utilizing company tools and programs. Maintain Windsors' culture and values in our team for continuous improvement and building skills for growth opportunities. Windsor, Stylist - 11025 Carolina Place Parkway, Pineville, North Carolina - NC 28134
August 2022 - December 2022
● Greeting customers as soon as they entered the building and proceeded to ask questions about the event they were attending. Choosing pieces that would compliment their appearance and boost the customer’s confidence.
● We take time cleaning and maintaining the store's appearance by putting clothes away and returning them to their spots. We take pride in our store by dressing mannequins and displaying our accessories. By doing this, we make a creative impression every week for our customers.
● Having a diverse team of associates who enjoy building off each other's ideas, respecting and caring for each other as a Windsor Family, and making the job fun and competitive by discussing each other's personal and store goals. Education
CPCC Harper — General Occupational Tech Pre Health Sciences - Associate in Applied Science
August 2024 - Present
● I am pursing an Associates in Applied Science (AAS) degree focuses on practical, hands-on skills and knowledge directly applicable to the workforce, preparing me for entry-level positions in specialized fields. This degree emphasizes technical training in areas like healthcare, technology, and business. CPCC Central — Finance Certification
March 2022 - June 2022
● I gained comprehensive training in detecting counterfeit money, which included identifying security features and using specialized tools to verify authenticity. Additionally, I learned how to manage financial transactions, including handling cash with precision and care. I was trained in maintaining and reconciling safe floats, ensuring accurate cash flow throughout the day, and preparing deposits by counting and verifying amounts to ensure accuracy before submission to the bank.
Customer Reviews:
https://maps.app.goo.gl/qxTo8H4VV4rUgmhz7
https://maps.app.goo.gl/2TbVniVH7aofCA9k7
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