Data Entry Service Delivery
Resume:
ZOESHA
ARNOLD
********@*****.***
Mesa, AZ 85210
Proven Passport Specialist at Peckham with a track record of enhancing customer satisfaction and improving service delivery. Excelled in document verification and policy knowledge, achieving high resolution rates and customer retention. Demonstrated strong problem-solving abilities and effective communication, contributing to team success and fostering positive relationships.
PROFESSIONAL SUMMARY
SKILLS
• Application processing
• Filing systems
• Document Verification
• Policy Knowledge
Gateway Community College
Phoenix, AZ
Respiratory Therapy: Respiratory
Skyline High School
Mesa, AZ • 05/2014
High School Diploma: General
Studies
EDUCATION
Peckham - Passport Specialist
Phoenix, AZ • 09/2023 - 09/2024
Accenturecare - Customer Relations Specialist-Remote Mesa, AZ • 09/2021 - 09/2023
JP Morgan Chase - Data Entry Specialist
Tempe, AZ • 09/2018 - 09/2021
Valon Mortgage - Mortgage Specialist
Phoenix AZ • 09/2015 - 09/2018
WORK HISTORY
Verified applicant identities through meticulous examination of supporting documents, ensuring accuracy in passport issuance.
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Continuously sought opportunities to enhance professional knowledge and skills, attending trainings and workshops as necessary.
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Assisted customers with complex cases, resolving issues promptly and professionally.
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Served as a reliable point of contact for both applicants and colleagues, fostering positive working relationships.
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Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
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Conducted regular performance reviews for continuous improvement in customer service delivery.
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Led a team responsible for addressing escalated complaints, resulting in higher resolution rates.
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Analyzed customer feedback and implemented strategies to improve customer experience.
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Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
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• Completed data entry tasks with accuracy and efficiency.
• Compiled data and reviewed information for accuracy prior to input. Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
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Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
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Achieved high customer retention rate through exceptional relationship management and personalized service.
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Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
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Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
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