Data Entry Customer Service

ABIOLA SILAS SOTONWA

******.*****.**@*****.*** +234********** https://www.linkedin.com/in/sotonwa-abiola-608190174 PROFESSIONAL PROFILE

Adaptable and detail-oriented professional with a strong foundation in customer service and relationship management. Equipped with excellent communication skills, strong numerical aptitude, and experience in financial services. Seeking an opportunity to leverage problem-solving abilities and technical proficiency in a dynamic environment like your Company. CORE SKILLS

• Customer Service & Relationship Management: Skilled in establishing positive relationships, addressing customer inquiries, and ensuring satisfaction.

• Attention to Detail: Demonstrated precision in documentation, financial analysis, and compliance tasks.

• Communication Skills: Proficient in conveying complex information clearly to clients and stakeholders.

• Problem-Solving: Proven ability to manage and resolve client issues efficiently and effectively.

• Technical Proficiency: Skilled in Microsoft Excel, Microsoft Word, and CRM tools; familiar with data analysis principles.

• Adaptability & Composure: Experience working in high-pressure environments while maintaining a calm demeanor.

EDUCATION

Ekiti State University, Ekiti State November 2011- January 2016

• B. Ed Guidance and Counseling

WORK EXPERIENCE

Letshego Microfinance Bank, Ikeja, Lagos State November 2023- Present Position: SME Relationship Officer

• Managed a financial portfolio valued at 100 million while building strong client relationships.

• Conducted prospecting activities and converted prospects into loyal, long-term clients.

• Performed comprehensive financial analysis and risk assessment using industry tools.. Advans Lafayette Micro Finance Bank September 2022 - October 2023 Position: SME Relationship Officer

• Managed a portfolio valued at N370 million.

• Conducted regular prospecting activities to identify new business opportunities.

• Fostered customer-centric relationships to enhance retention and satisfaction.

• Sold and cross-sold a range of financial products to clients and prospects.

• Converted prospects into loyal clients through targeted engagement strategies.

• Performed comprehensive risk analysis to support informed decision-making.

• Conducted business analysis using loan appraisal tools for accurate financial assessments.

• Ensured timely repayments and addressed delinquencies.

• Resolved client complaints and concerns, maintaining high customer satisfaction. Advans Lafayette Micro Finance Bank Feb 2020– September 2022 Position: Junior SME Relationship Officer

• Conducted regular prospecting and follow-up to identify and engage new prospects.

• Successfully converted prospects into long-term clients.

• Maintained consistent communication with clients via phone calls, emails, messages, meetings, and other channels.

• Sold and cross-sold a variety of financial services to meet client needs.

• Collected feedback through effective client monitoring.

• Focused on client retention through relationship-building strategies.

• Ensured accurate and compliant documentation in alignment with organizational policies.

.

CERTIFICATE/TRAINING

• ATC- My IT and Security Awareness

• Python for Everybody- Coursera by University of Michigan.

• Google Data Analysis - Coursera by Google.

• Introduction To Digital Transformation – Coursera by Siemens

• Data- What It Is, What Can We Do With It – Coursera by John Hopkins University REFREE(S)

• Available on Request.

Contact this candidate