Mental Health Customer Service
Resume:
OBJECTIVE
To obtain a challenging and rewarding position where I can apply my knowledge and work experience while being offered an opportunity to obtain professional growth and advancement
EXPERIENCE
Customized Distribution Inc. (CDI) – 02/2022 – 08/15/2024
Customer Service Driver
5545 Shawland Rd., Jacksonville, FL 32254
Pickup goods and deliver to various restaurants
Verify loads for accuracy and deliver as instructed
Unload cargo
Complete and verify paperwork for accuracy
Follow daily route instructions
Drive and Operate trucks
Little Caesars – 10/2020 – 01/2022
Assistant Manager
2261 Edgewood Avenue, Jacksonville, Florida 32262
Implement workflow
Ensure each shift is prepared to meet customer needs
Supervise employees during day-to-day tasks
Assist with food preparation and processing
Provide direction to staff
Make executive decisions
North East Florida State Hospital – 03/2016 – 08/2018
Mental Health Security Specialist
7487 S. SR 121, Macclenny, Florida 32063
Fingerprinted for new hire employees
Patrol grounds by foot or vehicle for protection and security buildings, equipment, living areas for hazards, contraband, unauthorized person’s and eloping residents.
Respond to calls for assistance or for emergencies relating to resident traffic and parking violators, issue department tickets to violators.
Conduct hospital wide fire drills.
Inspect fire extinguishers, fire alarms, and warning devices.
Make routine inspections of buildings in designated zones, conduct walk through, and check unoccupied areas and living areas in designated zones.
Provide escort of residents to and from institution terminals and other hospitals and mental health facilities.
Assist transportation medical runs as needed.
Participate in meetings, special projects, or special functions as appointed.
Sit/Stand for an extended period of time.
Meridian Behavioral Healthcare – 08/11/2017 – 05/25/2018
Certified Nursing Assistant (CNA)
439 SW Michigan Street, Lake City, FL 32025
Assist residents with activities of daily living, which included bathing, dressing, grooming, toileting, transferring to and from activities and meals according to their individual plans. Encourage resident’s independency.
Assist with serving meals, encouraging to eat their proper diet and adequate fluids while respecting their residential rights and record any changes in their eating habits.
Initiate and participate in leisure activities provided for residents per their activity calendar.
Maintain resident records daily in accordance to policy and procedures relating to medication distribution, leisure activities, incidents, observations, charting, etc.
Maintain clean and safe environment by performing general housekeeping following schedules for laundry, bedrooms, dining area, living area, bathrooms, kitchen etc.
Round the clock monitoring of resident’s location.
Provide verbal encouragement and support.
Follow policies and procedures to ensure resident safety.
North East Florida State Hospital – 11/2008 – 03/2016
Mental Health Security Specialist Supervisor
7487 S. SR 121, Macclenny, Florida 32063
Fingerprinted for new hire employees
Patrol grounds by foot or vehicle for protection and security buildings, equipment, living areas for hazards, contraband, unauthorized person’s and eloping residents.
Respond to calls for assistance or for emergencies relating to resident traffic and parking violators, issue department tickets to violators.
Conduct hospital wide fire drills.
Inspect fire extinguishers, fire alarms, and warning devices.
Make routine inspections of buildings in designated zones, conduct walk through, and check unoccupied areas and living areas in designated zones.
Provide escort of residents to and from institution terminals and other hospitals and mental health facilities.
Assist transportation medical runs as needed.
Participate in meetings, special projects, or special functions as appointed.
Sit/Stand for an extended period of time.
Supervise other employees on shift
Baker County Board of County Commissioners – 09/2007 – 11/2008
Mental Health Security Specialist
339 E. Macclenny Ave, Macclenny, FL 32063
Answer/direct incoming multi-line telephone system.
Patrol grounds by foot or vehicle for protection and security buildings, equipment, living areas for hazards, contraband, unauthorized person’s and eloping residents.
Respond to calls for assistance or for emergencies relating to resident traffic and parking violators, issue department tickets to violators.
Conduct hospital wide fire drills.
Inspect fire extinguishers, fire alarms, and warning devices.
Make routine inspections of buildings in designated zones, conduct walk through, and check unoccupied areas and living areas in designated zones.
Provide escort of residents to and from institution terminals and other hospitals and mental health facilities.
Assist transportation medical runs as needed.
Participate in meetings, special projects, or special functions as appointed.
Sit/Stand for an extended period of time.
Supervisor staff
Complete payroll/timesheets, evaluations, etc.
Lincare Incorporated – 05/2006 – 07/2007
Senior Service Representative
237 SW 7th Terr., Gainesville, FL 32601
Supervised 8 people
Completed payroll/timesheets
Delivered in home medical equipment, ordered equipment
Instructed the Driver Instructor Course for the company
Handled patient complaints
Maintained vehicle maintenance records & records for DOT purposes
North East Florida State Hospital – 03/1998 – 03/2006
Mental Health Security Specialist
7487 S. SR 121, Macclenny, Florida 32063
Fingerprinted for new hire employees
Patrol grounds by foot or vehicle for protection and security buildings, equipment, living areas for hazards, contraband, unauthorized person’s and eloping residents.
Respond to calls for assistance or for emergencies relating to resident traffic and parking violators, issue department tickets to violators.
Conduct hospital wide fire drills.
Inspect fire extinguishers, fire alarms, and warning devices.
Make routine inspections of buildings in designated zones, conduct walk through, check unoccupied areas and living areas in designated zones.
Provide escort of residents to and from institution terminals and other hospitals and mental health facilities.
Assist transportation medical runs as needed.
Participate in meetings, special projects, or special functions as appointed.
Sit/Stand for an extended period of time.
Union County School Board – 06/1996 – 03/1999
Bus Driver/Transportation/Janitorial
55 NE 6th Street
Lake Butler, FL 32054
Make sure kids safety comes first traveling to and from school
Handled discipline problems
Maintained travel logs for each school trip
Made daily checks of bus drivers data logs daily
Filed paperwork on bus inspections, sent reports home to parents of any changes with students
Input FTE data in computers to be sent to Tallahassee for which school received and their transportation funding allowance.
Ramadan Hand Institute/Lake Butler Hospital – 06/1994 – 10/1995
Janitorial/Housekeeping
850 E. Main Street
Lake Butler, FL 32054
Vacuuming hallways and buffing floors
Removing trash from designated areas
Window washing, cleaning restrooms, dusting, wiping and sanitizing where needed.
Maintained MSDS (Material Safety Data Sheet) logs, supplies, and equipment.
Responsible to accomplish and complete all departmental essential duties and responsibilities, to include any other duties assigned by the supervisor.
Responsible to maintain excellent, professional, and courteous, relations with all staff, residents, and community members.
Hardee’s – 07/1993 – 06/1996
Shift Leader
1205 East Main Street, Lake Butler, FL 32054
Prepare store inventory/Restock store
Prepare money management reports
Prepare employee schedule
Filed new hire paperwork
Organized all computer print outs
Supervised 6 persons on a shift
Maintained a good rapport and customer service skills
SKILLS & ABILITIES
Currently holds a State of Florida Class A Driver’s License
REFERENCES
Available upon request
Contact this candidate