Customer Service Continuous Improvement

Alexis M. Austin- Hairston

**** ****** ****** *** * Glen Burnie, MD 21061. ******.*********@*****.***

Cell Phone 202-***-****

SUMMARY OF QUALIFICATIONS

Dedicated customer service and lead professional with over seven years of experience in dynamic environments. Possesses strong verbal and written communication skills. I am a collaborative team player with experience in mentoring and training staff to achieve performance goals. Demonstrates problem-solving abilities and implements efficient solutions. Committed to continuous improvement and I am eager to learn new skills that will enhance my service delivery.

PROFESSIONAL EXPERIENCE

Saint Coletta of Greater Washington Washington, D.C.

Lead Paraprofessional (August 2022 – Current)

Supervising and mentoring staff; oversee and support the work of teachers in the classroom and providing guidance

Work with students with special needs to ensure accommodations and modifications that are outlined in their IEP’s

Collaborate with teachers to implement lesson plans and support students

Communicate with parents

Organize and prepare materials for classroom activities

Keep records of student performance and behavior

Create an inclusive environment that supports diversity and encourages all students to participate in classroom activities

Attend staff meetings and professional developments trainings

Whole Foods Market Riverdale Park, MD

Cashier/ Team Member (July 2021-August 2022)

Provide exceptional service by greeting customers, answering questions, and addressing different concerns to enhance the customer’s shopping experience

Accurately handle cash, credit, and debit transactions

Bag and package customer purchases efficiently and thoughtfully

Strong understanding of the store products, policies, and promotions

Setup and maintain product displays

Follow all safety guidelines to make sure there is a safe shopping environment for customers purchases in store and online

Classic Concierge Arlington, VA

Front Desk Concierge (May 2020 – July 2021)

Greet guest and provide information about the property

Receive, log, and distribute packages and deliveries to residents

Monitor entry points to the building

Log and relay maintenance issues that are reported by residents

Assist residents in coordinating guest visits

Regularly check common areas to ensure safety and security protocols are followed

Monitor security cameras

Provide information about events, amenities, and local services to residents

Party City Corporation Forestville, MD

Sales Associate (June 2019 – July 2021)

Greet and assist customers, providing friendly and knowledgeable service

Help customers locate products and provide recommendations based on their needs

Process transactions including cash, credit, debit, and gift card payments, and handle returns and exchanges

Assist in stocking shelves, and organize displays

Work collaboratively with team members to achieve sales goals

Ensure the store is clean and safe

Help with inventory counts, making sure products are available

Fulfill online orders

Resource Connections Incorporate/Summer Program Lanham, MD

Administrative Assistant (June 2017 – August 2018)

Maintain organized office operations such as managing supplies, equipment, and filing systems

Operate office equipment; copy machine, fax machine, scanner, computer, printer

Handle incoming calls and emails in a timely manner as well as in person assistance

Organize and prepare for meetings by setting up equipment and distributing agendas

Handle sensitive information with discretion

EDUCATION

Largo Senior High School, Largo, Maryland (2019)

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