Customer Service Representative

***** ***** ****** *********, *, LOS ANGELES, UNITED STATES,

***** • *************@*****.*** • 323-***-****

KEARA TOLLIVER

Customer service representative

PROFESSIONAL SUMMARY

Customer service representative with 14 years of experience in sales, office administration, and medical assistance. Proficient in Microsoft Office Suite and known for fostering strong client relationships and enhancing team collaboration. Committed to delivering exceptional customer service and contributing to a supportive work environment. EMPLOYMENT HISTORY

SALES REP/ ACCOUNT MANAGER Jan 2013 - Feb 2020

PEGOLI INC. Torrance, CA

OFFICE ASSISTANT/TEAM LEAD Feb 2010 - Dec 2010

TIBER CREEK LLC. Beverly Hills, CA

MEDICAL ASSISTANT Jun 2009 - May 2010

SOUTH MEDICAL CLINIC Long Beach, CA

INTERVIEWER Nov 2006 - Aug 2007

ON-LINE COMMUNICATION Wichita, KS

SALES PERSON Sep 2006 - Jan 2006

DILLARD'S DEPARTMENT STORE Wichita, KS

CUSTOMER SERVICE REP. Jan 2006 - Jun 2006

INFO NXX--CallCenter Wichita, KS

Conduct timely outbound calls, securing client accounts and supporting team deal closures. Maintain and enhance client relationships, ensuring consistent account growth. Assist colleagues in closing deals, fostering a collaborative sales environment. Efficiently manage sold accounts, contributing to sustained company revenue. Facilitate successful sales processes, driving measurable business outcomes. Drive outbound sales calls, nurture existing accounts, and support team deal closures, consistently exceeding targets and fostering client relationships.

Submitted company info to directories, trained staff, improved client communication efficiency. Managed client files, enhanced team productivity, ensured smooth office operations. Trained new hires, streamlined call handling, facilitated market research activities. Educated potential clients, boosted company visibility, supported team collaboration. Led team in managing client profiles, streamlined directory submissions, and enhanced market research processes, resulting in improved efficiency and client satisfaction.

Managed medical records and vital signs, ensuring accurate and timely documentation. Assisted in procedure setups and patient care, enhancing clinic efficiency. Coordinated appointments, improving patient scheduling and reducing wait times. Collaborated with doctors to deliver comprehensive patient care. Administered injections with precision, maintaining high patient safety standards. Conducted global market research surveys via calls, enhancing data accuracy and participant reach. Managed daily merchandise stocking, ensuring clean displays and meeting sales targets. Consistently met daily sales goals, contributing to overall store success. Enhanced store presentation through effective merchandise organization. Closed store operations efficiently, ensuring security and readiness for next day. Demonstrated strong sales and organizational skills in a fast-paced retail environment. Handled global high-volume calls, providing precise directory assistance, enhancing customer satisfaction. NAIL TECHNICIAN Jan 2023 - Present

PaidNails Los Angeles

EDUCATION

MEDICAL ASSISTANT PROGRAM; DIPLOMA Mar 2009

Everest College LA Wilshire campus, CA

MATH AND SCIENCE MAGNET PROGRAM; DIPLOMA Jun 2003

Belmont High School LA, CA

COURSES

MEDICAL ASSISTANT PROGRAM Mar 2009

Everest College

MANICURIST Aug 2023 - Mar 2024

Abram Friedman Occupational Center

SKILLS

Customer Service (Experienced), Sales (Skillful), Account Management (Experienced), Medical Assistance (Experienced), Office Administration (Skillful), Market Research (Experienced), Interviewing (Expert), Microsoft Word (Experienced), Microsoft Excel (Beginner), Microsoft PowerPoint (Skillful), Cash Register (Expert), Med soft (Experienced), Problem Solving (Expert), Team Leadership (Expert), Adaptability (Expert), Conflict Resolution (Expert), Time Management (Experienced).

LANGUAGES

English (Native).

Provide top-notch nail services, boosting client satisfaction and loyalty. Implement strict hygiene protocols, ensuring a safe and clean environment. Continuously learn and apply the latest nail trends and techniques. Enhance service efficiency, leading to improved client retention. Collaborate with team to deliver consistent and high-quality results. Meticulously perform manicures and pedicures. Ensure precise application of nail art. Maintain thorough client records for personalized service.

Create welcoming atmosphere for clients. Offer expert advice on nail care. Collaborate with team to improve salon efficiency and client experience.

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