Operations Manager Business Development

PREMCHAND ARANGIL

Phone: +91-984******* E-mail: ****.*******@*****.***

LinkedIn: https://www.linkedin.com/in/premchand-arangil-b47172a8/ Location: Mangalore, India ( Relocation Possible)

SUMMARY

• Results-driven Operations Manager with over 20 years of experience in management.

• Results oriented management professional with experience in high volume environments.

• Adept at strategic planning, problem-solving, and cross-functional collaboration.

• Skilled in establishing and implementing operational policies and procedures to enhance efficiency and productivity.

• Expertise in policy development and implementation, staff training and integration of all internal procedures to insure consistently high levels of productivity in all functional areas.

• Proven track record of fostering a positive work environment, driving team performance, and ensuring exceptional customer service.

CORE COMPETENCIES

• Operations Management

• Project Management

• Strategic Planning

• Supplier Negotiation & Management

• International Business

• Compliance

• Marketing Strategy

• Business Development

• Cross-functional Collaboration

• Customer Relationship Management

• Problem Solving & Analytical Thinking

• Time Management

• Communication & Leadership

PROFESSIONAL EXPERIENCE

OPERATIONS & BUSINESS EXPANSION MANAGER Clair Veda, India Sep’2024 — Present

• Supervise operations staff, ensure compliance with clinic standards, and address performance issues.

• Set measurable organisational targets and track progress.

• Develop and implement marketing strategies for sales growth in Kerala, Tamil Nadu & Maharashtra.

• Facilitate cross-department communication and lead staff meetings.

• Identify and manage resource allocation, staffing requirements, and intern placements.

• Handle procurement, supplier negotiations, and raw material sourcing.

• Oversee international business operations, export licensing, and product imports from the USA and China.

• Collaborate on foreign university course development and recruitment for internships.

• Lead digital marketing reviews, manage marketing teams and make region specific decisions for business expansion in the USA, Canada, UAE and other international markets.

OPERATIONS MANAGER Clair Veda, India Dec’2023 — Sep’2024

• Develop and implement operational policies and procedures to optimise workflow and enhance efficiency.

• Monitor key performance indicators (KPIs) to evaluate clinic performance and identify areas for improvement.

• Foster a positive work environment conducive to teamwork, professional development, and exceptional customer service.

• Conduct regular performance evaluations and provide feedback to staff to ensure high standards of performance and productivity.

• Collaborate with clinical staff to maintain a welcoming and patient-centric environment throughout the clinic.

• Coordinate with legal and regulatory experts as needed to address compliance issues and mitigate risks. ASSISTANT OPERATIONS MANAGER John & Smith Solutions, Calicut, India Apr’2021 — Jun’2023

• Collaborate with management team to devise and execute organisational strategies, policies & procedures.

• Determine the staffing requirements & Managing the hiring Process

• Performance, Compliance and Risk Management

• Data Analysis, Reporting & Training Development

• Direct and co-ordinate Business activities to maximise efficiency.

• Locate, select & procure operational needs, representing management in purchase negotiations.

• Responsible for the day-to-day operational aspects

• Championed a culture of continuous improvement by encouraging innovation, and sharing best practices.

• Anticipated challenges and planned transition procedures for new office space

• Introduced the concept of reverse training among staff

• Closely monitored the performance of Team members and provided timely reviews, enabled them to upscaling.

• Played a central role in creating new Standard Operating Procedures (SOPs) that were vital for maintaining consistency. HR TEAM LEAD John & Smith Solutions, Calicut, India Mar’2019 — Mar’2021

• Played a pivotal role in assessing the staffing requirements of a prominent Healthcare agency based in the UK.

• Analysing the agency's requirement and designing effective recruitment strategies to ensure the seamless functioning.

• Mentored the team members with the process, workflow, and daily updates.

• Scrutinised and actively involved in streamlining the documentation process for new hires during their onboarding.

• Took on the responsibility of conducting audits for healthcare staff compliance maintaining the highest level of service quality.

• Oversaw the complete spectrum of HR activities. From recruitment to compliance and performance management.

• Analysis of Cybersecurity threats, This proactive approach helped in identifying vulnerabilities and mitigating risks.

• Took the initiative to design application forms aimed to simplify processes and provide an improved experience. HR ASSISTANT John & Smith Solutions, Calicut, India SEP’2018 — Mar’2019

• Meticulously shortlisted candidates from different sources who met the agency's specific criteria.

• Actively engaged with potential candidates, effectively communicating and conducting preliminary assessments.

• During the onboarding phase, ensured that all necessary documentation was procured promptly and accurately.

• Managed and maintained the compliances of the staffs promptly. MANAGING PARTNER The Save Enterprises ( Family Business), Calicut, India Feb’2011 — Sep’2018

• Possess in-depth knowledge of banking and lending arena and in vehicle loan lending.

• Maintained the co-ordination with prospective clients, clarified, and determined their doubts regarding the vehicle loans and repayment method.

• Analysed the financial and profitable scenarios and advised the enterprise or related parties ahead of time regarding the consequences of their loans.

• Authorised the loan processing to loan processors after proper training.

• Convoyed and facilitated the processing staff in the loan processing procedure. STOCK MANAGER Argos PLC,London, UK Apr’2007-Feb’2011

• Led and supervised the stock team, ensuring efficient stock handling, accurate inventory management, and optimal stock levels.

• Collaborated with other departments, conducted regular stock checks, and updated inventory records..

• Monitor stock levels, conduct regular stock checks, and update inventory records to prevent discrepancies and ensure accuracy.

• Collaborate with the store manager to plan and execute stock-related strategies, such as stock replenishment and clearance events.

• Planned and executed stock-related strategies with the store manager, trained new team members, and provided exceptional customer service.

• Upheld company policies and safety standards.

CUSTOMER SERVICE ASSOCIATE Huttons Hotel, London, UK Apr’2008-Aug’2008

• Managed information about reservations and dealt the check-in problems with an inspiring manner to reach the customer convenience.

• Managed the front office and customer queries, improved sales by giving well-described information and facilities of hotel and amenities to attract more customers.

• Responsible for the complete security issues, front office, and managing team members to meet customer order. PROCESS EXECUTIVE Mainstay Technologies, Bangalore, India Jan’2006-Feb’2007

• Handled the team members by encouraging and improving their performance.

• Trained new team mates efficiently about customer service with appropriate information about company policies and services.

• Assisted team members with training in handling customer calls and managed to attain technical skills to access easy information according to customer queries.

• Managed process operation through the staff availability according to the customer interaction and busy call timings

• Followed-up the team status and performance improvement plans. CUSTOMER SERVICE REPRESENTATIVE ( British Telecommunication, Bangalore, India) Jul’2004 - Jan’2006

• British Telecommunication – PROGEON Infosys Bangalore, India Customer Service Representative Jul’04 – Jan’06

• Attended the telephonic calls from British Telecom customers and giving appropriate information for technical and non-technical issues.

• Managed customer interaction for sales, financial and provided good services according to the company standards. EDUCATION

• Master of Business Administration (MBA) - Finance - University of Wales Institute Cardiff 2008

• Bachelor of Business Management - University of Bangalore, India 2004 CERTIFICATION

• NVQ-Level 2 in Retail Skills 2008

KEY ACHIEVEMENTS

• Strategic Business Expansion: Spearheaded the international expansion of Clair Veda by leading digital marketing reviews and implementing region-specific marketing strategies, resulting in expanded operations in the USA, Canada, and other global markets.

• Operational Efficiency Improvements: Developed and implemented operational policies and KPIs at Clair Veda, which enhanced workflow efficiency, increased productivity, and facilitated a supportive, patient - centred environment across clinic locations.

• Leadership in Resource Management: Successfully managed resource allocation and intern placements, and streamlined procurement processes, including supplier negotiations and raw material sourcing, leading to cost savings and enhanced operational efficiency.

• Cross-functional Team Building: Fostered collaborative communication across departments and improved team performance by leading staff meetings, providing ongoing feedback, and mentoring team members in multiple roles.

• HR and Compliance Overhaul: As HR Team Lead, streamlined recruitment and onboarding processes for a UK healthcare agency, ensuring compliance with international standards, which improved service quality and candidate onboarding efficiency.

• SOP Development and Continuous Improvement: Created Standard Operating Procedures (SOPs) for John & Smith Solutions, which standardised operational processes, fostered a culture of continuous improvement, and introduced reverse training to upscale staff and maintain consistent quality.

• Customer Satisfaction & Inventory Control: At Argos PLC, optimised inventory management processes, reducing stock discrepancies, and collaborating effectively with the store management team to improve stock levels and customer service.

• Financial Advisory and Process Improvement: At The Save Enterprises, provided financial consulting for vehicle loans, improving client decision-making and minimising default rates. Managed the loan processing lifecycle, ensuring efficient and secure operations.

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