Practice Manager Office Management
Resume:
Veronica Kluza :
P R A C T I C E
M A N A G E R
( M E D I C A L )
******@*****.***
“
I am a practice manager with extensive experience in planning, directing and co-ordinating the daily operations in a medical practice. I am a well-presented and well-spoken individual, with a professional manner and cheerful disposition. I am organised and hard-working with the ability to learn new tasks quickly and manage my own time. Being fluent in both English and Afrikaans and with excellent writing and verbal communication skills, I provide an outstanding level of service to patients and manage interactions with all major medical schemes.
W O R K H I S T O R Y
Nov 2017 – date P R A C T I C E MANAGER
Crouse & MacGregor Physiotherapists - Midstream
In my role I provide outstanding levels of support to patients and the team within the office. I am a key member of the team dealing with a wide range of tasks ensuring the smooth and effective functioning of the practice. I am involved with multiple administrative and financial activities and in addition, fulfil certain HR responsibilities.
Duties (including but not limited to):
Practice / Office management:
Manage and oversee medical compliance, billing and all levels of reporting
Oversee medical service activities and personnel
Maintain financial aspects of the practice i.e. updating medical tariffs, billing, payment allocation and reconciling of debtors and creditors accounts
Ordering of medical stock and office supplies
Requesting and updating Authorisations from medical schemes
Submissions of claims to medical schemes and follow-up
Compiling of quotations to medical providers and patients
Manage bad debt, write-offs and handovers to lawyers
Compiling Month-end reporting
Petty cash maintenance
Day-to-day running of the practice
Human Resource and related;
Management, design and implementation of practice documents, policies and procedures
Recruiting and Supervising office personnel and training new staff on office systems, procedures, and job tasks
Address staff issues and conduct performance reviews
Compiling labour law related documents for annual review Feb 2015 – Oct 2017 A C COUNTS ADMINISTRATOR
Grey, Rolfe & Bezuidenhout Physiotherapist - Centurion This role required that I undertake general day to day account administration and management tasks, including dealing with queries, medical payment allocation and reconciliation.
Duties (including but not limited to):
Capturing and updating of patient information and billing
Allocation of payments
Medical and patient account queries and follow-up
Workman’s compensation claim submissions, billing and follow-up
Patient refunds
Debtors book administration
General reception backup
Mar 2012 – Nov 2014 MERCHANT A C QUIRING ADMINISTRATOR Net 1 - Rosebank
In this varied role, I provided support to several department, assisting in critical data capturing, producing reports and query resolution. This included usage of a bespoke computer system as well as Windows based programs. Duties (including but not limited to):
Verifying and capturing all new agreements
Creating start up packs for merchants
Follow-up on outstanding delivery notes
Update / amend invoicing sheet and merchant list
Capturing of Supplier invoices
Preparing monthly reports
Customer queries
Request Approval for payments of commissions
Mar 2005 – Oct 2011 C R E D I T O R S / D E B T O R S C L E R K & L E GAL ADMIN Eason Electronics - Rivonia
This position entailed attention to detail for precise capturing of information in a multitude of systems both bespoke and off-the-shelf and required versatility to oversee various sections primarily dealing with the financial aspects.
Duties (including but not limited to):
Supervising debtors’ clerks and managing monthly collection targets
Account reconciliation and Payment allocations
Invoicing, processing journals and Cashbook receipts
Customer care and queries
Client correspondence: Letters of demand, listing and de-listing with the ITC bureau and legal correspondence
Maintain up-to-date client information base (Warehouse and Pastel)
Preparing monthly management reports
Request Approval for payments of commissions
Capturing and processing expense claims
General financial administration
SKILLS
Specific skills Extensive accounts experience
Communication (written and verbal)
Planning and organisation
Time management
Take-charge and leadership
Proficient with MS Office Suite (Excel, Word, Outlook)
Health Bridge (myMPS) MedEdi, CoidLink and MyAppointment
Sage and Pastel
Personal qualities Excellent interpersonal skills
Professional telephone manner
Good communication and listening skills
Good problem solver
Strong attention to detail
Open minded and positive attitude
Cheerful, friendly person
E D U C A T I O N
Matriculated 2000 G E D S E N I O R C E R T I F I C A TE Suiderlig High School, Vanderbijlpark
I N T E R E S T S
I am an energetic person and when I’m not outdoors enjoying a run or cycle, I enjoy reading intriguing books, solving challenging puzzles and brain teasers with my kids or honing my baking skills in the kitchen.
R E F E R E N C E S
Crouse & MacGregor Physiotherapists
On Request
GRB Physiotherapists
On Request
Net 1. Universal Electronic Payment System Technologies On Request
Eason Electronics (PTY) Ltd
On Request
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