Customer Service Team Lead
Resume:
Melissa Puckett-Yost
Lafayette, IN *****
*****************@*****.***
To obtain well grounded secure fundamental needs while establishing while promoting the fundamental skills within advancing growth within a organization that will allow me to utilize my supervision management and leadership experience, resolve customers concerns and complaints, and organization skills
Suggested alternatives: problem-solving•
Maintenance part replacement outside and inside including wiring fundamentals of circuit boards . Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Building Service Worker
Purdue University-Lafayette, IN
May 2023 to Present
Cleaning student housing Common Areas
Restrooms
Hallways
Entry ways
Stairwells
Floors burnishing, scrubbing
Trash Removal replacing liners
Stocking paper products
Restocking materials
Knowledge materials/chemicals
Ect.
EVS Housekeeping/ Team Lead
Franciscan Alliance Hospital-Lafayette, IN
June 2015 to July 2020
1. Customer Service
2. Cleaning patients room
3. Cleaning and maintaining common areas on patient floor 4. Pulling trash and replenishing liners
5. Stocking and Paper products on floor and patient rooms 6. Cleaning bathrooms, break room, lounges, locker rooms, nurses station and etc. Site Manager/Operational Manager/Supervisor/Team Lead Nishida Services-Fishers, IN
February 2009 to June 2015
1. Responsible for overseeing cleaning and cleaned commercial, educational, medical, state and federal buildings and Recreational family facilities Hired, trained, scheduled 2. Prepared bid proposal/processed paperwork for new accounts. 3. Identified and resolved employee performance issues. 4. Communicated customer complaints to staff.
5. Processed payroll.
6. Maintained inventory and cleaning equipment.
Education
High School Diploma
McCutcheon High School - Lafayette, IN
August 1985 to June 1989
Skills
• Microsoft Office
• Microsoft Excel
• Time Management
• Supervising experience
• Data entry
• Organizational skills
• Accounts payable
• Accounts
• Payroll
• Load & unload
• Leadership
• Stocking
• Customer service
• Communication skills
• Basic math
• Computer literacy
• Computer skills
• Microsoft Word
• OSHA
• Sanitation
• Janitorial experience
• Supervising experience
• Leadership
• Administrative Experience
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