Human Resources Customer Service

Suzanne Bright

**** *** ******* *** 916-***-****

Elk Grove, Ca. 95624 ************@*****.***

OBJECTIVE To obtain a Senior Management position utilizing my background, and experience in Human Resources, Customer Service and Operations.

QUALIFICATIONS A dedicated Management professional with over 25 years progressive experience in management and hands-on operations experience.

Human Resources – Knowledgeable in the daily operation of human resources functions including staffing, training, scheduling, employee relations and terminations. Understands the importance of following Local, State and Federal codes regarding employment.

Customer Service – Maintains customer relations activities, i.e. customer returns, complaints, accident reports, cash register management.

Operations – Familiar with company policy procedures, cash management, shipping/ receiving, management reports, shrinkage, budgeting, profit and loss.

Communications – Interfaces well with all levels of management and internal personnel. Well developed written and oral skills.

Personal Attributes – Enjoys working in a team environment that accomplishes company goals and objectives. Develops strong loyalties within a team that results in successful team effort.

EXPERIENCE

2014 - Pres. Dollar General Store Manager/Regional Trainer

Hire, train, evaluated and terminated all store management

and associates. Ensure Store is maintained to company standards

for presentation, cleanliness, and operations.

Create business action plan for my store.

As well as all hiring, training, scheduling, and terminations.

As regional trainer responsible for training all members of

Region on the reading of store financial reports, store standards,

creating action plans, and proper staffing and developing

associates.

Accomplishment: Helped develop Assistant Managers to become

Store Managers.

2010 - 2014 Ace Cash Express District Manager

Responsible for 15 Center’s in the Greater Bay Area with

annual revenues of $13 Million. Hired, trained, evaluated and

terminated all Center management. Ensured all Centers were

maintained at company standards for presentation, cleanliness, and

Create business action plans for all Centers.

Accomplishment: Turned a failing District into a regional top

performer.

Reduced Forgeries, Bad check debt, Buyback %,

also had an increase in Tile Loans. Hired several

Manager’s whom have become regional top

performers. Have promoted two

Center Managers to District Managers In Training.

2008 - 2010 Citi Trends Store Manager/ District Manager

Hire, train, evaluated and terminated all store management

and associates. Ensured all Stores were maintained at

company standards for presentation, cleanliness, and

operations. Create business action plans for all stores.

Accomplishment: Helped develop store presentation with

Regional Manager.

2002 - 2008 TJ MAXX Store Manager/District Trainer

Responsible for the operation of 52 employee store with a

volume range of $10-$15 million. As well as all hiring, training,

scheduling, and terminations. As district trainer

As well as all hiring, training, scheduling, and terminations.

As district trainer responsible for training all members of

district management in the company standards of the jewelry

department. Training on the reading of store financial reports.

Accomplishment: In a 12 month period, through proper

staffing and training was able to turn around a failing operation

to become a top regional performer.

2000 - 2002 Burlington Coat Factory, Milpitas Ca Store Manager

Store volume of $25 million with over 100 associates.

Responsible for hiring, training, scheduling, and terminations.

All Merchandising in the Store to include ad set ups and redo

all flows for each season.

1991 - 2000 Store of Knowledge, Santa Clara, Ca District Manager

Responsible for a 10 Stores located throughout the greater

bay area with annual sales of $11 Million. Hired, trained,

evaluated and terminated all store management. Ensured all

Stores were maintained at company standards for

presentation, cleanliness, and operations. Create business

action plans for all stores.

Accomplishment: Helped develop store presentation manual.

EXPERTISE IN WHAT MATTERS MOST

Don’t hire me

Unless of course, you need visionary leadership with a proven track record of producing double digit sales increases and a creative strategic approach to building strong motivated teams

• Emotional Intelligence

• Excellent Interpersonal Skills

• Team Building/Motivational Leadership Style

• “Lead by Example and Visibility” Work Ethic

• Troubleshooting/Problem Solving

• Strategic Thinking

• Superior Written and Oral Communication

• Master of Adult Learning Principles

• Organizational Project Management Leadership

• Creative “Guerilla” Marketing Strategy Abilities

• Customer “First” Philosophy

• Champion of Change Management

EDUCATION EVERGREEN COLLEGE, San Jose, CA – AA Degree -Business Management – 1983

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