Customer Service Representative

Anthony Owens

Bowie, MD ***** **********@*****.*** +1-240-***-****

Customer service representative with over eight years' experience in telephone and face-to-face customer service. Experience with customer care in the food industry, cable services, community service leads and church environment.. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition.

Authorized to work in the US for any employer

Work Experience

Chef

Gill Grilling Company - College Park, MD

January 2024 to Present

Prep and cook for fraternities and sororities house

Cook

Fanatics Sports Bar and Grill - Hyattsville, MD December 2022 to December 2023

Expeditor

Occasions Catering - Washington, DC

July 2021 to July 2022

Expedite and look over orders before it’s sent out and cook orders as well. Monitoring temp logs too

Warehouse Worker

NORDSTROM RACK DISTRIBUTION CENTER - Upper Marlboro, MD

May 2021 to June 2021

Sorting and labeling products.

Chef

Smokey Bones Bar & Fire Grill - Bowie, MD

June 2020 to May 2021

•Adhered and maintained all company food safety and sanitation

•Gained knowledge of the proper use of various cooking utensils

•Completed all hot/cold food assignments in a thorough, efficient and timely manner

●

Lead Cook/ Kitchen Manager

Milk and Honey - Bowie, MD

September 2018 to February 2019

●Developed new line procedures that resulted in better time management

●Made sure everyone fulfilled their responsibilities in their designated cook station

●Trained new employees, teaching them to be more proficient in each area

●Create new ways to present different menu items

Cable Technician

Time Warner Cable - Greensboro, NC

August 2015 to December 2015

●Kept inventory organized and accessible at all times

●Performed Soldering and assembly for small units

●Performed Cable management for installation of company wide systems

Technician/Repairman

Refreshing Spring Church - Riverdale, MD

June 2011 to June 2015

●Performed testing procedures using a multi-meter and watt meter

●Performed minor calibrations using a Vector Network analyzer

●Painting remodelling within all the rooms in the church

●Repaired ceilings that seemed to be worn out/falling apart

●Repaired toilet and light fixtures

Education

High School Diploma

Laurel High School - Laurel, MD

2007 to 2011

Lincoln Tech Electrical School

Columbia Md

2011-2013

Skills

•Excellent communication skills with a focus on customer service

•Able to work in fast paced environment

•Experience with Microsoft Office

•Word & PowerPoint (Beginner in Excel)

•Cooking (7 years)

•Warehouse experience (1 year)

•Restaurant Experience (7 years)

•POS

•Food Safety

•Cabling

•Restaurant experience

•Customer service

•IT

•Help desk

•Cash register

•Culinary experience

•Baking

•Sanitation

•Food handling

•Kitchen management

•Chef

•Cash handling

•Retail sales

•Front desk

•Typing

Certifications and Licenses

Food Handler Certification February 2022 to February 2025

IT certification

October 2022 to Present

Windows 10 for IT Support

IT certification

October 2022 to Present

Graphic Design

Driver's License

December 2023 to December 2031

ServSafe

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