Customer Service Data Entry

SKILLS

EXPERIENCE

Destini Gales

540-***-**** *************@*****.*** Baltimore, MD 21218

Hardworking, highly motivated professional eager to lend and receive combined knowledge and skills to enhance business performance. I operate well in both individual and team capacities, leveraging work ethic to quickly adapt to di ferent processes and drive company objectives. Resourceful and results-driven with a passion for growth and e ciency to meet company needs and increase service value.

• Heavy Lifting • Picking and Packing

• Attention to Detail • Customer Service

• Reliability and punctuality • Data Entry

• Critical Thinking • Problem Resolution

• Microsoft Excel

WAREHOUSE WORKER

HEB efc

Leander, TX

May 2024 - Present

• Performed daily equipment checks and maintenance activities to ensure operational e ciency.

• Operated manual pallet jack to move products throughout warehouse.

• Received oral instructions to determine work assignments and material and equipment needs.

• Checked products for accuracy against paperwork, damage, or signs of infestation.

• Maintained facility equipment and materials in neat, clean, and orderly fashion.

• Kept appropriate records and reports to guarantee accuracy of inventory.

• Completed physical inventories and cycle counts following correct procedures.

• Packed orders in accordance with customer speci cations.

• Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly.

• Veri ed and updated inventory levels in company database.

• Assisted other departments when needed to complete tasks in a timely fashion.

• Assembled and disassembled pallets of merchandise for storage..

• Met deadlines while maintaining high-quality deliverables.

• Identi ed ways to improve e ciency in operations and implemented process changes.

• Participated in ongoing training to enhance own job skills and knowledge.

• Focused on learning new skills and staying updated with industry changes.

• Managed and coordinated multiple projects while ensuring timely completion.

• Troubleshot minor problems and reported larger technical issues. CASHIER TEAM LEAD

Taco Bell

Fredericksburg, VA

June 2021 - July 2024

EDUCATION

REFERENCES

• Balanced cash drawer and performed daily audit procedures.

• Served as a role model for other employees by demonstrating professionalism at all times.

• Developed and maintained a positive working relationship with customers.

• Supervised others and provided on-the-job training.

• Resolved customer issues promptly by communicating e fectively with customers to identify needs and solutions.

• Arranged and restocked displays and merchandise racks to maintain store appearance.

• Trained new cashiers in the use of cash registers and processing payments.

• Demonstrated ability to lead and motivate a team of cashiers.

• Identi ed opportunities to improve store operations while maintaining high levels of accuracy and e ciency.

• Assisted with closing duties such as counting money and reconciling receipts. Developed strong customer service skills, with experience in resolving customer complaints e ciently and professionally.

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BACHELOR OF SCIENCE (B.S.) IN MARKETING CANDIDATE

Morgan State University, Baltimore, MD, US

GPA 3.18

Expected graduation May 2027

References available upon request

Contact this candidate