Customer Service Assistant Manager
Resume:
Kennedy Etheridge
Worcester, MA *****
******************@*****.***
I am a three-sport athlete who believes that participating in many sports can give cross-training that improves both physical and mental toughness. I also attended a vocational high school, where I earned my cosmetology license and OSHA certification.
Work Experience
Shift Leader TACO BELL
KFC/ Taco Bell-Worcester, MA
June 2019 to Present
including operating cash register, drive-thru, good communication with customers, food preparation, cooking, stocking items, and good cleanliness and hygiene. Diffused situation by listening to the customer and then attempted to repair the relationship between the customer and our company.
Assistant Manager
Dunkin'-Worcester, MA
June 2024 to August 2024
An Assistant Manager at Dunkin' is a key leadership role within the store, responsible for assisting the store manager in overseeing day-to-day operations, ensuring excellent customer service, and managing a team of crew members. The role requires strong organizational skills, the ability to handle multiple tasks, and a focus on meeting sales goals while maintaining high standards for quality and safety. Key Responsibilities:
1. Team Leadership: Supervise, train, and motivate employees to ensure efficient store operations. Provide feedback and support to team members.
2. Customer Service: Ensure a high level of customer satisfaction by addressing concerns and maintaining Dunkin's service standards.
3. Operational Oversight: Assist in managing inventory, ordering supplies, and ensuring the store is well- maintained. Ensure compliance with health and safety standards. 4. Financial Management: Help track sales, manage labor costs, and contribute to achieving profit targets. 5. Opening/Closing Duties: Depending on the shift, assist in opening or closing the store, handling cash, and ensuring security procedures are followed.
6. Problem Solving: Address any operational challenges or customer issues that arise during shifts.Skills and Qualifications: • Previous experience in food service or retail management is typically preferred.
• Strong communication, organizational, and leadership skills.
• Ability to work in a fast-paced, high-pressure environment.
• Knowledge of Dunkin' products and procedures.
Additional Expectations:
• Support the store manager in daily operations and take the lead in their absence.
• Help create a positive, team-oriented work environment while driving store performance. Education
Bachelor's degree in Sports Management
Anna Maria College - Paxton, MA
Present
High school or equivalent in Cosmetology
Worcester Technical High School - Worcester, MA
August 2019 to May 2023
Skills
• Cashiering
• Packaging
• Food Preparation
• Food Service
• Cash Handling
• Cleaning Experience
• Food Production
• Food Safety
• Meal Preparation
• Food Handling
• Kitchen Experience
• POS
• Retail sales
• Hair Styling
• Shift Management
• Childcare
• Communication skills
• Management
• Leadership
• Supervising experience
• Organizational skills
• Cash register
• Cash handling
• Sales
• Night audit
• Cosmetology
• Hair coloring
Certifications and Licenses
Cosmetology License
May 2023 to May 2025
• Inspect and analyze hair, scalp, and skin to recommend services or treatment
• Discuss hairstyle options
• Shampoo, color, lighten, and condition hair
• Chemically change hair texture
• Cut, dry, and style hair
• Trim facial hair
• Receive payments from client
• Braider/ extension
OSHA 10
March 2023 to Present
The 10- and 30-Hour Training Program is intended to provide entry-level workers a broad awareness on recognizing and preventing hazards on a General Industry, Construction site or Maritime Industry. The training covers a variety of safety and health topics that a worker may encounter at their job site
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