Customer Service Rep

Tasha McDaniel

*******************@*******.*** 478-***-**** Eastman, GA

SUMMARY

Seasoned professional with 12 years of experience in customer service roles, including management. Expert in resolving customer issues, enhancing satisfaction, and fostering loyalty. Seeking Customer Service Rep position to leverage strong communication skills and a track record of maintaining client relationships. WORK EXPERIENCE

Nexrep remote

Customer Service Rep Aug 2023 - Present

• Managed inbound and outbound customer inquiries at Nexrep, providing exceptional service by resolving issues, answering questions, and ensuring customer satisfaction through effective communication and problem-solving techniques.

Intuit TurboTax Live Remote

Product Expert Nov 2023 - May 2024

• Addressed customer concerns and developed tailored solutions to enhance user satisfaction.

• Resolved billing issues and processed payments, ensuring accuracy and adherence to financial protocols.

• Cultivated client rapport by maintaining up-to-date knowledge of promotions, exchange guidelines, and security practices.

Cheema Motorsports Eastman, GA

Customer Service Manager Mar 2022 - Nov 2023

• Managed customer relations by effectively identifying service needs and providing solutions, enhancing client satisfaction.

• Addressed and resolved customer issues promptly, contributing to successful deal closures and customer retention.

• Navigated high-stakes interactions with prominent clients to preserve partnerships and promote repeat business. Crowes Transmission & Auto Sales Eastman, GA

Receptionist/Office Manager Jan 2017 - Feb 2022

• Addressed and resolved customer complaints, ensuring a high level of satisfaction and fostering customer loyalty.

• Managed the resolution process for customer issues, maintaining responsibility from initiation to successful conclusion.

• Maintained meticulous records of customer interactions, documenting discussions and actions taken to improve service quality.

Dodge-Wilcox E-911 Eastman, GA

911 Dispatcher Jun 2011 - Sep 2016

• Assessed incoming emergency situations to determine the appropriate response and dispatched corresponding services including police, fire, or medical assistance.

• Coordinated effectively with emergency response teams to ensure timely and accurate assistance to distress calls.

• Maintained clear and concise communication with both callers and emergency personnel, optimizing response times and service efficiency.

EDUCATION

Dodge County High School

GED, General Education

Eastman, GA

May 2000

CERTIFICATIONS

Certified Customer Experience Professional April 2018 to Present SKILLS

Multi-Tasking • CRM Software • Call Center • Organizational Skills • Salesforce • Friendly, Positive Attitude • Reliable and Trustworthy • Problem Resolution • Empathy • Active Listening • Conflict Resolution • Effective Communication • Time Management

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