Customer Service Office Assistant

Perla Rodriguez

***********************@*****.*** Moreno Valley 951-***-****

linkedin.com/in/perla-rodriguez-265785319

EXECUTIVE SUMMARY

Over 12 years of customer service. Passionate and knowledgeable Office Clerk with fast experience providing administrative and management skills in office settings. Adept in various filing systems, and office equipment. High quality organizational skills and a self-motivated drive to achieve excellence. Proven ability to establish and maintain excellent relationships with clients and customer service. EMPLOYMENT HISTORY

Dental Assistant, Docs Health, Perris, CA Sept. 2021 - Present

Ensure patients are comfortable in the dental chair

Prepare patients and the work area for treatment procedures

Sterilize dental instruments

Hand instruments to dentist during procedures

Dry patient’s mouths using suction hoses and other dental equipment

Instruct patients in proper oral hygiene

Processed insurance claims and handled insurance denials Dental Front Desk Receptionist, Unicare Community Health Inc, Riverside, CA Sept. 2022 -May 2023

Performed administrative duties such as scheduling appointments, billing and insurance

Provided patient education on oral hygiene, diet and preventive dental care

Managed patient files and other paperwork ensuring all documents are up-to-date and

Coordinated referral and follow-up services to ensure continuity of care Office Assistant II, Department of Child Protective Services, Hemet, CA Mar. 2021- Aug. 2021

Monitored and ordered office supplies ensuring that the office was always stocked with

Operated office equipment such as printers, copiers, fax machines and scanners ensuring smooth operation of office operations

Maintained the office filing system

Greeted and assisted visitors providing a welcoming and professional environment Office Assistant II, Department of Public Social Services, Perris, CA Sept. 2018-March 2020

Managed the daily mail, sorting, distributing and processing outgoing mail

Answered and directed incoming calls providing customers with accurate information in a

timely manner

Operated office equipment such as copiers, scanners, printers and fax machines

Drafted and edited correspondence ensuring accuracy and professionalism Lead Cashier, Jack in The Box, Moreno Valley, CA Mar. 2009-Feb.2017

Exceeded customer service standards and received multiple positive reviews from customers EDUCATION

UEI, Riverside, CA May 2019

Dental Assistant Certificate

Riverside Adult school, Riverside, CA Anticipated on August 2024 High school Diploma

SKILLS

Fluent in Spanish Intermediate in Portuguese Time Management Perceptive Content Attention to Detail Service Orientated Hardworking Team Player

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