Service Representative Customer

Schquinta Barnette- Thompson* **** Buncombe Dr * Greensboro NC 27407

919-***-**** *********@*****.***

OBJECTIVE

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

SKILLS PROFILE

•Ability to multitask in a fast-paced environment

•Knowledge of and experience with Conflict Resolutions

•Good organizational skills

•Experience in handling confidential paperwork

•Ability to take accurate phone messages and deliver messages promptly

•Good customer-service background

•Excellent Communication Skills

•Project Management Skills

•Microsoft Word

•Microsoft Excel

•Microsoft Publisher

•People Soft

•Outlook Express

EMPLOYMENT HISTORY

Senior Customer Service Representative 2013-2023

Coordinate new patient delivery schedule with the service area. Verify medical coverage, investigate, manage, and resolve medical discrepancies, under moderate supervision, following established requirements and procedures. Maintain Member records by updating account information through accurate, concise, and thorough documentation. Effectively problem solve and educate Providers and Patients regarding Adult and Pediatric Specialists programs and procedures.

●Accurately screen and process medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.

●Identify Accounts that need follow-up

●Respond to irate callers in a professional manner

●Supports organizational changes. Demonstrate flexibility in providing coverage and/or availability.

●Process patient information where accuracy and timely processing is most important.

Executive Administrator 2010-2023

Administrative Writing Skills, Reporting Skills, Supply Management, Scheduling, Microsoft Office Skills, Professionalism, Confidentiality, Organization, Travel Logistics, Typing, Verbal Communication

•Provide support to education and pastoral staff.

•Maintain attendance and church rolls.

•Supervise outgoing and incoming mail.

•Coordinate and maintain calendar for church.

•Ability to multitask several assignments

•Research donors for Grants.

●Maintain Weekly Contributions.

●Create monthly ledger of Account Balances.

●Generate Weekly Computer Checks.

●Maintain Accounts Receivables/Payables

●Responsible for Distributing Benevolence as needed.

●Produce information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.

●Organize work by reading and routing correspondence; collecting information; initiating telecommunications.

●Maintain department schedule by maintaining calendars for department personnel, arranging meetings, conferences, teleconferences, and travel.

●Maintain confidentiality.

●Prepare reports by collecting information.

●Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

●Secure information by completing database backups.

●Provide historical reference by utilizing filing and retrieval systems.

Verizon Telecommunications 2000-2010

Handled customer inquiries, complaints, service orders. Managed a high-volume workload within deadline –driven environment in a high paced call center.

•Successfully diffused volatile situations on takeover calls from peers.

•Consistently met or exceeded supervisor’s workload expectations on a monthly basis.

•Viewed as an exceptionally team player.

•Selected as the Lead Trainer to train new hires as well train peers on procedures and system updates

•Excellent Project management skills. Successfully organized office events such as Fund Raising and Annual Health Fairs including a Community Empowerment fair.

•Responsible for ensuring weekly schedule created to support Vendor meet needs.

•Managed Service order Database daily.

EDUCATION

GED-Diploma

1982

Wake Technical College

Associate’s Degree 1999

ECPI School of Technology

Bachelor’s Degree 2014

University of Phoenix

Master’s Degree 2022

People United Seminary and Theology College PHD 2023

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