Customer Service Administrative Support

Natashia Hocker

Louisville, KY *****

Summary:

Dynamic and detail-oriented professional with extensive experience in customer service, administrative support, and planning.

Proficient in managing communications, processing documentation, and resolving customer inquiries with a focus on service excellence.

Skilled in high-volume call management, document processing, and office equipment oversight.

Experienced in utilizing various systems for efficient order processing and financial management, with strong expertise in the Microsoft Office Suite.

Demonstrated ability to deliver professional reception experience, manage office supplies, and ensure compliance with security protocols.

Candidate is local to Louisville, KY and available for an interview 24 to 48 hours prior notice.

Skills:

Email Management

Clerical Support

Receipt and Documentation Verification

Customer Inquiry Resolution

Process Improvement

Team Collaboration

Call Management

Document Processing

Visitor Access Monitoring

Office Equipment Maintenance

High-Volume Phone Handling

Multi-Line Phone System Management

SAP Modules Utilization

Accounting Software Utilization

Account Reconciliation

Income Tracking

Invoice Generation

Oracle and MEI Systems Management

Education:

National College, Louisville, KY May’07

Associate of Science: Business Management,

Lincoln County High School, Stanford KY Jun’87

High School Diploma

Professional experience:

Derby Supply Chain Solutions, Louisville, KY Oct’24 – Present Customer service representative

Manage and respond to incoming emails promptly to ensure efficient communication with clients and internal teams.

Process and verify receipts and other receiving paperwork to ensure accurate documentation and compliance with company procedures.

Resolve customer inquiries and issues with a focus on delivering high-quality service and maintaining customer satisfaction.

Collaborate with team members to streamline processes and improve overall efficiency in handling customer transactions.

Haix North America, Lexington, KY Nov’21 – Sep’23

Receptionist Administrator

Managed incoming calls, directing clients to the appropriate personnel to address specific needs.

Received and processed packages and documents, adhering to internal policies for chain of possession.

Fostered professional and courteous interactions among reception staff to ensure a positive customer experience.

Monitored visitor access and maintained situational awareness to enhance on-site security and safety.

Oversaw maintenance of office equipment, ensuring continuous and efficient operations.

Provided a welcoming and professional reception for visitors and customers, offering knowledgeable assistance.

Maintained a clean and organized reception area to create a positive first impression.

Addressed customer complaints and inquiries, re-routing calls to relevant team members as needed.

Efficiently handled a high-volume, multi-line phone switchboard, transferring calls to the appropriate personnel.

Directed calls to internal departments and staff, ensuring they reached the most qualified individuals.

Emerson/Aventics, Lexington, KY Jun’21 – Nov’21

Assistant Planner

Utilized various SAP modules and windows to manage and coordinate planning activities.

Confirmed transfer orders and created outbound deliveries with order references.

Modified sales orders as needed and verified stock availability for customer orders.

Generated shipping and packing slip labels to ensure accurate and efficient order fulfillment.

Organized and stapled production work orders to support streamlined production processes.

Aramark, Lexington, KY Mar’21 – Jun’21

Accounts Receivable Clerk

Utilized accounting software to reconcile accounts, track income, and generate invoices.

Operated within Oracle and MEI systems to manage financial transactions and records.

Responded to vendor inquiries via email, providing necessary invoices and account statements.

Leggett & Platt, Georgetown, KY Jan’17 – Jul’20

Receptionist,

Provided professional and friendly reception experience for visitors and customers, offering knowledgeable assistance.

Maintained a clean and organized reception area to create a positive first impression.

Managed appointment confirmations, client communications, and updates to client records.

Operated a central telephone system, directing calls to appropriate departments and personnel.

Addressed inquiries from callers, providing information and resolving issues.

Delivered clerical support including copying, faxing, and filing documents for company employees.

Handled a high volume of incoming calls daily, resolving customer issues and scheduling appointments.

Sorted, received, and distributed mail correspondence between departments and personnel.

Managed inventory of office supplies, restocking and placing orders as needed.

Checked in visitors, issued visitor badges, and maintained logbooks to ensure compliance with security protocols.

Administered a multi-line phone system, directing calls and providing general information about company operations.

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