Customer Service Quality Control

Danika Shields

901-***-**** Memphis, TN ***************@******.***

Summary

Dynamic professional with a proven track record in customer service and collections roles. Experienced in effectively resolving customer inquiries, handling escalated issues, and optimizing payment collections. Strong communication skills combined with a dedication to enhancing customer satisfaction and achieving organizational goals. Adept at managing accounts receivable and maintaining positive client relationships. Seeking to leverage expertise in a challenging customer service focused role.

Skills & Abilities

Communication skills

Negotiation skills

Problem-solving abilities

Persistence and resilience

Collection laws and

regulations

Customer service

orientation

Organizational skills

Attention to detail

Empathy

Emotional intelligence

Computer proficiency

Conflict resolution

Time management

Adaptability

Teamwork

Positive attitude

Mathematical skills

Analytical skills

Technical expertise

Work Experience

Quality Control Auditor Siemens, Memphis, TN 07/2024 – Current

Collect and analyze data related to quality performance and audit findings.

Ensures that quality control procedures are followed consistently and accurately.

Ensures that all quality-related documentation is properly filed and accessible for review. Medical Device Technician Elos Medtech, Memphis, TN 01/2023 – 08/2023

Installed, set up, and configured medical equipment and devices according to specifications and manufacturer guidelines.

Troubleshot equipment malfunctions, diagnosed technical issues, and implemented corrective actions promptly.

Repaired or replaced defective parts of medical devices by following technical schematics and safety protocols.

Collection Specialist American Financial, Memphis, TN 10/2019 – 08/2022

Contacted customers and clients in order to follow up on delinquent payments and negotiate payment arrangements.

Maintained accurate records of all collection efforts and communications with debtors.

Identified and resolved client billing issues and disputes to facilitate prompt payments. Customer Service Representative C 2 Communications, Memphis, TN 02/2018 – 06/2019

Escalated unresolved issues to appropriate departments or supervisors for further investigation and resolution.

Provided technical support or troubleshooting assistance for products or services when needed.

Education

Criminology (12 credit hours) University of Phoenix, Arizona 2008 Criminology (72 credit hours) University of Memphis, Memphis, TN 1997-2000 High School Diploma Kirby High School, Memphis, TN 1997

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