Customer Service On-Site

MATTHEW SCOFIELD

“Either I will find a way, or I will make one”

Recent Experience

FEB 2024 - PRESENT

Carpathia Collaborative, Dallas (On-Site) - Product Coordinator

● Manage inventory as well as sell & ship nutritional supplements for customers via phone, in-person and email.

● Tools used include Quickbooks, Shopify, UPS shipping, and Electronic Health Records Management.

AUG 2023 - OCT 2023

Fortress IO, Las Vegas (On-Site) - Customer Operations Specialist

● Collaboratively investigated dozens of B2B support tickets daily via Slack, phone, ZenDesk, JIRA and database tools. Issues involved ACH and wire transfers, client onboarding, API queries, cryptocurrency trading, fiat conversions & IRA’s.

● Generated custom reconciliation statements for clients using Excel and Word.

● RE: short term of employment - Fortress laid off all recent hires and downgraded their growth posture after being hacked for ~$15 million, which helped to scuttle a pending acquisition by Ripple.

MAY 2020 - OCT 2022

Health & Well-being Career Break, Southwest US

● After the pandemic layoffs, I traveled with my chihuahua across the Southwest. We volunteered in El Paso caring for migrants who experienced family separation, interned with the Buckminster Fuller Institute to learn design science, performed various transportation jobs in San Diego and Phoenix, trained in mindfulness at my alma mater in Tucson, and experienced the magical atmosphere of Taos & Sante Fe. JUNE 2017 - MAY 2020

ThomsonReuters, Texas (Hybrid) - eCommerce Web Producer

● Using a SAP Hybris Content Management System (CMS) I implemented digital content for a large suite of Tax & Legal continuing education products. Requests involved cross-functional coordination of marketing content, product management, and technical resources for time-sensitive promotion management. JAN 2015 - FEB 2017

WorldEducation.net, Texas (Remote) - Marketing Editor 2

● Created and edited educational product information on the eCommerce platform, Salesforce & Learning Management System.

● Created marketing blog content and social media posts for Corporate & partners.

● Provided backup technical support to students in Business & Technology courses. FEB 2012 - JAN 2015

360Training, Texas (Remote) - eLearning Instructor

● Facilitated online adult continuing education courses in Business, Accounting and Software, such as MS Office and Quickbooks, as well as general business skill certificate courses. Instruction delivered asynchronously through Moodle LMS.

● Edited and maintained the Wordpress websites for individual courses as well as created the Learning Management System operations manual for all Instructors.

● Worked with Product Managers and Registrars to create a consistent onboarding experience so that students develop positive expectations with their courses. SEPT 2010 - OCT 2011

DDC Advocacy, D.C. (On-Site) - Project Coordinator

● I worked with Fortune 500, non-profit and trade association clients to understand their campaign & issue advocacy needs. I developed custom website solutions for clients and managed their satisfaction through design, onboarding and operations.

● Internally, I created technical requirements and managed the implementation of the project via rotating web development, graphic design and data colleagues to ensure on-time delivery within the expectations of both our client and senior management.

Education

University of Arizona, Tucson - Bachelor of Science in Business Administration - Major: Management Information Systems (MIS)

Baird Scholarship (Academic Achievement), Top 5 MIS program nationally Ran a small computer repair business on-campus, coordinated an academic research project and provided QuickBooks support to small businesses for Intuit during my studies. Contact

469-***-**** – ****.********@*****.*** – https://www.linkedin.com/in/mattscofield/

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