Customer Service Employee Relations

A versatile professional with experience and expertise in property and office management, event

planning, and customer service.

Extensive experience:

Recruiting and employee relations

Coordinating corporate events

Delivering quality customer service

Problem-solving in complex work environments

Cumming First United Methodist Church

Cumming First United Methodist Chuch

Children’s Director and Event Coodinator

Preschool Teacher

Lead Pre-K Teacher

Cumming First United Methodist Church

Adminstrator, Property Manager

Aug. 2002 - Jan. 2015

Aug. 1991 - May 1998

SUMMARY

***************@*****.*** l 404-***-****

2420 Court of Earl, Cumming, GA 30040

Kristy Thompson

PROFESSIONAL HIGHLIGHTS

Spearheaded the development and implementation of a telemarketing department, integrating with customer service operations.

Managed a multimillion-dollar property portfolio, overseeing maintenance, tenant relations, and budget allocations.

Negotiated contracts with vendors and service providers to ensure cost-effective operations and long-term asset value.

Jan. 2015 - Sept. 2024

Managed recruitment, onboarding, employee relations, and performance management, ensuring compliance and fostering a positive workplace culture. Trained and coordinated volunteers for diverse events and programs, ensuring smooth execution. Coordinated programs and events, acting as liason. Created and updated campus spaces, maintained to keep current and inviting. Created curriculum and programs for children four years through fifth grade. Developed and implemented an after-school program that provided educational and recreational activities for students.

Designed and executed diverse events that fostered community engagement. Managed After School Leaders, Upward Coordinator, Nursery Director, and an Assistant Children’s Director.

Received the CASA Forsyth “Light of Hope Award” in 2008. Bellsouth Mobility

Marketing / Customer Service

Feb. 1977 - Aug. 1986

PROFESSIONAL EXPERIENCE

Developed a comprehensive operations manual to standardize procedures and enhance efficiency. Interviewed, hired, and supervised a team of employees. Worked on a team to create and implement the Customer Service / Marketing Department known as AT&T Wireless.

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