Claims Analyst, Billing Analyst

JOENILYN AMPALAYA

+886********* *********@*****.*** Ziaoqiao, Miaoli County, Taiwan, (ROC)

CAREER EXPERIENCE

Technical Assistant - Machine Operator

Innolux, Corp.

. 2 consecutive years with a performance evaluation grade of A+ (highest grade). . Represent as the participant of a yearly demo competition in our department.

. Monitored and evaluated the quality of the final product.

. Performed inspection and testing the possible defect of the product to properly sort if it qualifies for the client.

. Consistently hit a quota around 800-900 pieces of LCD sizes 5.2”-42” per day.

. Met or surpassed company quotas in a highly competitive environment on a consistent basis from 900 to 1200 per day.

. Responsible for troubleshooting of the machine use for the day. Fraud Claims Analyst - CSR

JP Morgan Chase

. Awarded having highest QA-RC score of 100% during DC.

. Consistently meet and help the group target average handling time and performance.

. Assist the customers in filling their claims through series of questions.

. Perform verifications on new and existing accounts through merchant to ensure that the said purchases were made.

. Assist customer for the development of the filed claims.

. Make sure to end the call with a happy and satisfied customer.

. Provided additional analyses where needed to determine inefficiencies within the department and implemented the fixes to these problems.

. Handled confidential information in accordance with privacy policies. Billing Analyst - CSR Sprint Account

Convergys

. Awarded for showing big improvement on SPS scores.

. Assist customers/clients about their billing inquiries.

. Identified any issues that may affect billing, determining the proper course of action and explaining thoroughly the reason why their bills are high, and other fees that affects their billing.

. Assist customers for new phone promotion, refund, and rebates.

. Resolved complex billing issues in a timely manner to maintain customer satisfaction.

. Maintained good practices in standard methodologies and processes to deliver integrated solutions.

Credit and Collection Coordinator

1st Valley Bank 曲 01/2015 - 02/2016

. Responsible for contacting overdue customers and collected on historical due amount.

. Effectively negotiated and advised customer for their payment options and suggesting payment methods.

. Initiated customer negotiations for debt recovery through phone and mail contact.

. Engaging in making account adjustment, filling for small claims, write off accounts and account reconstruction.

. Interact with team members sharing information and working to make sure the best practices are used to achieve the collection goals.

. Documented and updated all client information and provides report at the end of the month.

. Ensured collection procedures were done according to policy and compliant with regulations.

. Provided courteous and respectful customer service. MOST PROUD OF

I am most proud of my work

experiences and achievements

I am proud that back when I was working as a

teacher. I was able to inspire students to give

their best to learn, gearing them to be ready in

the professional word.

I am also gratified that I was able to collect

half of the hard core accounts that is past due

for more than 360 days. I was able to surpass

the last year credit collection receivables and

rank as 3rd in the banks performance appraisal

the same year.

LANGUAGES

English Native

Mandarin

LIFE PHILOSOPHY

Advanced

"Ajourney of a thousand miles begins

with a singlestep." - Confucius

SKILLS AND STRENGTHS

Customer service skills

Computer skills, bookkeeping

administration skills

Ability to Understand Other

People's View

Strong Work Ethic

Highly organized and detailed in

project planning &

implementation

Striving for excellence in all

aspects of work

Excellent communication skills,

when interacting with team

members and clients

Attention to details

03/2017 - Ongoing

03/2016 - 08/2016

08/2016 - 03/2017

曲

曲

曲

CAREER EXPERIENCE SKILLS AND STRENGTHS

Loan Officer

1st Valley Bank ~ 05/2010 - 01/2015

. Evaluate and assist customer on the loan they applied for.

. Analyzed applicants' financial status, credit and property evaluation and checking the requirements submitted was intact to determine feasibility of granting loan.

. Process the loan.

. Maintained confidentiality of bank records and client information.

. Responsible for the documentation and safekeeping of the documents submitted. Finance Officer

Sto. Nino Academy ~ 06/2009 - 03/2010

. Maintained required documents and ensuring the delivery of financial records in a timely manner.

. Prepared and distributed reports, financial statements and end of the year reports providing adequate information for management, status of funds, and budget purposes.

. Filed taxes and make payments for the employees premiums.

. Established and maintain relationships with members to provide assistance with problems members may encounter.

. Responsible in safekeeping of the bankbooks and cash on hand of the school. Business Instructor - Part time

Christ the King College De Maranding ~ 06/2009 - 03/2010

. Responsible for preparing lesson, work plans and course goals for the semester. . Ensure that teaching assignments are prepared in advance and that the material is presented in appropriate manner to support learner success.

. Facilitates discussion, conducts quizzes and examination.

. Develop and utilize blended learning activities to ensure effective and innovative instruction.

. Prepare and distribute periodic grades and report cards at the end of the semester.

Passion and determination for

excellent and quality work

Initiative

Honesty and integrity

CERTIFICATIONS

Advace Tesol Cerificate Course

International Open Academy - September 2023

Loans Processors' Training Workshop

1st Valley Bank - March 2014

Anti Money Laudering Act (AMLA) and

its (RIRRs)

1st Valley Bank - July 2015

Regulation E Claims wave 33

CCB Learning Organization - December 2016

EDUCATION

Bachelor of Science in Commerce Major

in Business Administration

Christ the King College De Maranding

+ 2006 - 2009

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