Sales Manager Team
Resume:
TRE HENSLEE
817-***-**** ***.*******@*******.*** 15557 Edgeview Rd Apt 3205, Fort Worth 76177-1727 Hard-working professional with experience in consultative sales, customer loyalty and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help your company achieve its goals. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
career objective
experience
INSIDE SALES MANAGER
Waterlogic, Grapevine, TX
Jan 2022 - Present
Conferred with department heads to
plan advertising services and secure
information on equipment and
customer specifications.
•
Determined price schedules and
discount rates.
•
Advised dealers and distributors on
policies and operating procedures to
confirm functional effectiveness of
business.
•
Planned and directed staffing, training
and performance evaluations to develop
and control sales and service programs.
•
Developed sales team through
motivation, counseling and product
knowledge education.
•
Managed sales team to consistently
achieve growth and hit sales targets.
•
Resolved customer complaints
regarding sales and service.
•
Analyzed trends and results to
determine annual unit and gross-profit
plans.
•
University of Missouri,
MO
education
SALES AND MARKETING MANAGER
Servpro of Highland Village
Jan 2020 - Jan 2022
Conferred with department heads to
plan advertising services and secure
information on equipment and
customer specifications.
•
Prepared budgets to approve budget
expenditures.
•
Advised dealers and distributors on
policies and operating procedures to
ensure functional effectiveness of
business.
•
Determined price schedules and
discount rates.
•
Reviewed operational records and
reports to project sales and determine
profitability.
•
Involved sales of manufactured
products, services, commodities, real
estate and other subjects of sale.
•
Prepared budgets and approved budget
expenditures.
•
Monitored customer preferences to
determine focus of sales efforts.
•
Planned and directed staffing, training
and performance evaluations to develop
and control sales and service programs.
•
Oversaw regional and local sales
managers and staffs.
•
Visited franchised dealers to stimulate
interest in establishment or expansion
of leasing programs.
•
Resolved customer complaints
regarding sales and service.
•
Developed sales team through
motivation, counseling and product
knowledge education.
•
MEDICAL SALES MANAGER
Inogen Inc
Apr 2014 - Dec 2019
Outbound calling to 70-100 “warm”
leads nationwide
•
• Managing leads and Salesforce CRM
Meeting and exceeding monthly sales
targets
•
Monitoring competitor activity and
competitors' products.
•
SALES MANAGER
American Debt Mediators
Jan 2013 - Mar 2014
Cold-calling 350-400 customers a day
who submitted applications online for
our services
•
Briefly record information regarding a
program they may qualify for
•
Developing rapport with new customers
interested in the debt settlement
program, while also understanding their
specifics needs and creating a plan to
achieve them
•
• Achieving the goal of 250-300 calls a day
Provide customer service to customers
enrolled in the debt settlement program
by updating them on the status of their
accounts or settlements, changing their
monthly payments, updating personal
information, or even requesting
additional funds for settlements that are
even more beneficial for them.
•
MORTGAGE SALES MANAGER
Bank of America
Mar 2010 - Jan 2013
Promoted within eight months of initial
hire to provide underwriting services
within large, full-service regional
mortgage lender offering both
conventional and government loan
programs
•
• Results:
Balanced the need for loan-volume
growth with the equally important
necessity of optimum underwriting
quality to minimize risk while
maximizing profitability
•
Achieved the second-highest loan-
funding rate (totaling $12.8M in FY 2011)
among a 14-member underwriting team
•
Ensured loan submittals met internal
and external eligibility requirements
•
Gained extensive experience in
underwriting FHA, VA and Fannie Mae
loans
•
Provided meticulous attention to detail
in underwriting mortgages
•
Evaluated the financial strength of
borrowers to determine risk and
•
repayment capacity
Leveraged knowledge of loan products
to help restructure turned-down loans
for subsequent approvals
•
Maintained compliance with lending,
underwriting and government
requirements
•
Demonstrated excellent follow-through
with borrowers, loan processors, loan
originators and management
throughout all phases of the
underwriting process
•
Responsiveness of alerts to determine
foreclosure timeline management
•
Analyze and design strategies to
minimize all losses via management of
attorney and enhance better foreclosure
process
•
Adhered to all federal and state
compliance guidelines relative to retail
mortgage lending
•
Educated customers on the variety of
loan products and available credit
options
•
Educated customers on the variety of
loan products and available credit
options
•
Collected customer feedback and made
process changes to exceed customer
satisfaction goals.
•
LOSS MITIGATION MANAGER
JP Morgan Chase
Mar 2005 - Jan 2010
Maintained activities on all accounts and
collected daily data in all delinquent
accounts
•
Monitored and managed all inbound
and outbound collection calls
•
Administered collection of mortgage
payments and received all outstanding
fees
•
Evaluated borrower's financial condition
to prepare strategies in case of
nonpayment of debt
•
Monitored loss mitigation process and
made borrower follow up
•
Prepared and followed target goals and
maintained a proper queue at all times
•
Analyzed and identified problem areas
and ensured appropriate resolution
•
Assisted other departments in loss
mitigation process
•
• Achievement Highlights:
Regarded as one of the company's most
productive loan processors, handling an
average of 22 files monthly
•
Outperformed company average in
achieving loan-processing turn-around
time of 12 days or less (compared to
typical 15 to 20 days)
•
Provided expedient service cited as key
to consistently high customer
satisfaction and a 10% increase in
referrals in 2011
•
Ensured all files were complete prior to
underwriting hand-off and coordinated
effectively with title companies to
ensure smooth closings
•
Successfully processed some of the
most challenging loan applications (e.g.,
first-time borrowers, self-employed
applicants and borrowers with
problematic credit histories)
•
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