Administrative Assistant Customer Service
Resume:
Norma Soto Ortiz
***** ****** **** ** ****, TX **938
Contact: 915-***-**** Email: ************@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional with healthcare industry experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients while remaining focused on managing priorities and ensuring patient confidentiality.
§Bilingual – Fluent in English and Spanish.
§Effective problem solver, able to assess situations and identify solutions.
§Remain flexible and prepared to adapt to various situations.
§Well-organized, manage time and priorities in multi-task environments.
§Communication Platforms – Zoom, Skype, MS Teams, Google Meet.
§Microsoft Office Applications – Word, Excel, PowerPoint Type 45 WPM.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription
Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge
Third Party Billing Medicare Medicaid HMO PPO
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2022
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
WORK EXPERIENCE
Ultimate Medical Academy – El Paso, TX 01/2022 – 12/2022
Full Time Student
Remained self-directed, motivated, and accountable for personal actions.
Came prepared for class and completed assignments on time.
Navigated new technology, utilized available resources, and set realistic expectations.
Caprock Home Health Services – El Paso, TX 08/2021 – 01/2022
Home Health Aide
Travelled to client homes to provide care and companionship.
Helped client with light housekeeping duties, meal preparation, and medication reminders.
Took vital signs and assisted with personal care, dressing, grooming, and mobility.
Ran errands and communicated effectively with clients, family members, and co-workers.
Documented client activities and change in behavior and abided by HIPAA guidelines to ensure privacy.
Maria’s Home Cleaning Services – Las Vegas, NV 04/2017 – 03/2021
Housekeeper
Responsible for the general cleaning and upkeep of client residences.
Trained new hires, counted inventory, and placed supply orders.
Prioritized and organized work and ensured duties were accomplished by deadlines.
Maintained confidentiality of client information and reported any concerns.
Team-oriented and dedicated to ensuring highest standards were met.
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