General Manager High School

Shandorian Watkins

*********@*****.*** 901-***-**** Southaven, MS

Summary

Dynamic professional with 25+ years of experience in management and guest relations, seeking a Leadership role. Expertise in operations, personnel management, and driving profitability. Skilled in fostering positive guest experiences and providing strategic advisory.

Work Experience

Fazoli's

Clerical Supervisor Memphis Aug 2006 - Present

• Oversaw daily administrative operations for Fazoli's, ensuring efficient office workflow and support for management and staff.

• Managed a team of clerical staff, providing training, guidance, and performance evaluations to maintain high levels of productivity and accuracy.

• Coordinated scheduling, payroll processing, and timekeeping activities, guaranteeing timely and accurate compensation for all employees.

• Implemented and maintained an organized filing system for important documents, including employee records, financial reports, and operational data.

• Liaised between departments to facilitate communication and streamline processes, contributing to the overall effectiveness of the organization.

• Handled customer inquiries and resolved issues, providing exceptional service and maintaining positive relationships with the clientele.

• Prepared comprehensive reports for senior management, highlighting key administrative metrics and providing insights for strategic decision-making.

• Monitored inventory of office supplies and initiated reordering procedures, ensuring the availability of necessary materials and cost-efficiency.

• Developed and enforced office policies to comply with company standards and regulatory requirements, enhancing operational consistency and legal compliance.

Fazoli’s

Food Service General Manager Memphis, TN Oct 1999 - Present

• Maintains rigorous food safety standards and delivers outstanding service to achieve high customer satisfaction.

• Manages team recruitment, conducts comprehensive training, and evaluates performance to promote a unified team dynamic.

• Provides recommendations on operational improvements to optimize restaurant efficiency and increase profitability. Education

Northside High School

High School Diploma Memphis, TN May 1997

Certifications

Serv Safe Health Department 2008

National Fazoli’s General Manager of the Year Fazoli’s 2020 Skills

Customer Service, Food Quality, Mentored Shift Leaders, Effective Oral Communication, Implemented OJT for New Hires, Improved Safety and Security Plan, Resolved Complex Operational Issues, Managed Daily Store Financial Transactions, Reorganized Operations During COVID-19 Pandemic

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